IT Intern

• Position Title: IT Intern
• Duty Station: HO, Addis Ababa, Ethiopia
• Reporting to: External Partnerships and Engagement Department
• Duration: To be determined based on the program’s needs and agreed terms of engagement

Job Purpose

 The Information Technology (IT) Department is responsible for strengthening the technological capacity, digital systems, and overall IT efficiency of Gudina Tumsa Foundation (GTF). As the organization undergoes a broader transition toward the effective integration of technology into its operations, the office aims to enhance employees’ digital competencies and ensure the effective use of technological tools across all departments.

The role will lead the provision of IT support and capacity-building initiatives, including basic IT systems maintenance, staff training on digital literacy and technology use, digital safety and cybersecurity awareness, typing skills, and the effective utilization of relevant software and digital tools. Through these efforts, the office seeks to build a digitally competent workforce, strengthen institutional technological capacity, and promote the responsible and efficient use of technology in supporting GTF’s organizational functions and program implementation.

Key Responsibilities and Duties

 IT Technical Support: Provide day-to-day technical assistance to employees on computer hardware, software, printers, internet connectivity, and other IT-related issues.

• IT Systems Maintenance: Install, configure, update, and maintain organizational computers, software, networks, and other technological equipment.
• IT Equipment Management: Maintain an updated inventory of organizational IT equipment, software, licenses, and other technological resources.
• Digital Literacy Training: Organize and deliver basic IT training to employees to improve their confidence and competency in using computers and other digital technologies.
• Software and Application Training: Train employees on the effective use of Microsoft Office applications, email, internet browsing, digital communication platforms, and other relevant productivity tools.
• Typing and Digital Documentation: Train and support employees in typing, document preparation, digital file organization, and electronic information management.
• Digital Safety Awareness: Train employees on cybersecurity practices, including password management, phishing awareness, secure browsing, data protection, and responsible use of digital platforms.
• IT Needs Assessment: Identify organizational and departmental technological needs and recommend appropriate software, equipment, and digital solutions.
• IT Reporting: Prepare periodic reports on IT activities, technical challenges, equipment status, staff training progress, and recommendations for improving the organization’s technological capacity.

Key Deliverables

 Submit monthly reports on the functionality of organizational computers, software, internet connectivity, and other IT equipment, including maintenance conducted and outstanding technical issues.

• Maintain and submit an updated inventory of organizational IT equipment, software, and technological resources, indicating their condition and maintenance requirements.
• Document and report technical support requests received, actions taken, issues resolved, and pending technical challenges.
• Conduct an assessment of employees’ existing digital competencies and submit findings identifying skill gaps and training needs.
• Develop and submit a structured staff IT training plan outlining training topics, methodologies, schedules, target participants, and expected outcomes.
• Submit periodic reports on training sessions conducted, employee participation, skills acquired, and progress made in strengthening staff digital competencies.
• Document digital safety and cybersecurity training activities, topics covered, employee participation, and key learning outcomes.
• Submit monthly reports summarizing completed activities, achievements, technical challenges, outstanding issues, and planned interventions.

Required Qualifications and Experience

Educational Qualifications

• Currently pursuing or recently completed a diploma or degree in IT, software engineering, cyber security or any related field.

Experience

• Basic practical knowledge of computer hardware, software installation, troubleshooting, and maintenance.
• Familiarity with Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Basic understanding of computer networks, internet connectivity, and digital communication tools.
• Familiarity with typing, document preparation, data entry, and digital file management.
• Basic awareness of cybersecurity, digital safety, and responsible use of technology.
• Previous internship, academic project, volunteer experience, or informal involvement in providing IT support or training is an advantage but not mandatory.

Core Performance Indicators

The intern’s performance will be assessed based on the following:

• Accuracy, consistency, and timeliness of IT technical support and troubleshooting provided to employees.
• Proper maintenance and functionality of organizational computers, software, and other IT equipment.
• Quality and effectiveness of IT training sessions in improving employees’ basic digital literacy and technology-use competencies.
• Effectiveness in promoting digital safety, cybersecurity awareness, and responsible technology use.
• Proper organization and maintenance of IT equipment inventories, digital files, and technical documentation.
• Timely submission of assigned reports, willingness to learn, responsiveness to feedback, and continuous improvement throughout the internship.