Junior Case Officer

The Ethiopian Center for Disability and Development (ECDD) is a non-governmental, non-partisan, and non-profit organization. ECDD committed to promoting the rights and opportunities of persons with disabilities through policy advocacy and the mainstreaming of disability inclusion in service delivery, development programs, and humanitarian actions, in partnership with other organizations. Established in 2005, ECDD is dedicated to fostering an inclusive Ethiopia where persons with disabilities in all their diversities exercise their human rights and have access to mainstream services and opportunities on an equal basis with others.

ECDD is implementing a project entitled “Forced Begging Among Persons with Disabilities in Ethiopia (2023–2027)”, funded by the U.S. Department of State (DoS). The project undertakes intervention development research to generate evidence, design interventions, and implement strategies to combat forced begging and trafficking among persons with disabilities. Having successfully completed the initial research phase, the project is now piloting interventions in Addis Ababa, particularly in the Atobis Tera and Shiro Meda areas.

Purpose of the Position

The Case Manager will be responsible for managing cases of survivors of forced begging, ensuring proper documentation, service provision follow-up, and coordination with service providers. The role involves intensive data collection, monitoring, and supervision using standardized project tools and forms.

Key Responsibilities

A. Case Identification and Documentation

• Conduct case identification, assessment, and care planning using standard forms.
• Document major findings including family/caregiver situation, disability and health conditions, and psychosocial/legal issues of survivors of forced begging.

B. Service Planning, Monitoring, and Reporting

• Identify and plan appropriate support services in collaboration with the Project Coordinator and partners.
• Coordinate referrals and follow-ups with service providers using referral forms.
• Record and track services provided to beneficiaries.
• Collect, compile, and report data using standardized data collection tools and reporting formats.
• Monitor service delivery including shelter, health, psychosocial, legal, education, and livelihood support.

C. Technical Oversight and Collaboration

• Conduct regular supervision visits to shelters and partner organizations.
• Ensure data accuracy, completeness, and timely reporting.
• Support reintegration and follow-up of beneficiaries.
• Work closely with project staff, shelters, and partners to ensure quality service delivery.

D. Safeguarding, Protection, and Inclusion

• Ensure that all case management activities comply with ECDD safeguarding policies, including Children and Adults at Risk Safeguarding Policy, Prevention of Sexual Exploitation and Abuse (PSEA), and Gender Equality standards.
• Refer protection concerns and psychosocial needs to appropriate services and support networks.
• Promote disability inclusion, gender sensitivity, and accountability in all interventions.

Required Qualifications and Experience

Education

• Bachelor’s degree in social work, Sociology, Special Needs Education, Psychology, or related field.
• Minimum of 1 year of relevant experience in case management, data collection and reporting, protection, or social services programs.
• Experience working with children/persons with disabilities and vulnerable groups is highly desirable.

Skills and Competencies

• Strong understanding of case management principles.
• Ability to use structured data collection tools and reporting formats.
• Good interpersonal and communication skills.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

Language Requirements

• Fluency in English (written and spoken) is required.
• Fluency in Amharic is required.
• Knowledge of other local languages is an asset.