ICLA Social Support

Role and Responsibilities

The purpose of the ICLA social support position is to assist with the day-to-day implementation of the Information, Counseling and Legal Assistance (ICLA) Karsadula and Guradhamole IDP sites and the surrounding host community.

Generic Responsibilities

• Ensure adherence to NRC policies and donor requirements in daily tasks
• Share feedback with supervisors on challenges encountered during activities
• Cooperate with relevant partners and local authorities as directed by supervisors
• Support ICLA officers in implementing delegated ICLA programme activities according to the plan of action
• Assist in identifying and registering beneficiaries as instructed by ICLA staff
• Demonstrate commitment to NRC’s mission, vision, and values

Specific responsibilities:

• Assist as a point of contact between the community and ICLA staff, by relaying information as guided by the ICLA Officer.
• Support the organization of mobile group information sessions (e.g., preparing materials, registering participants, arranging venues) under the guidance of ICLA officers.
• Assist in maintaining communication records with beneficiaries, including updating contact lists and tracking sheets.
• Support administrative aspects of case management, including filing, data entry, and organizing documents, as instructed.
• Support logistical arrangements for community outreach and awareness activities, including venue setup, participant registration, and distribution of IEC materials under the supervision of the ICLA Officer.
• Maintain organized records of documents, meeting notes, and routine letters as instructed by the ICLA Officer.
• Follow ICLA policies, donor agreements, work plans, budgets, and procurement plans in daily support tasks.
• Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures.
• Any other task relevant to the position as requested by the line manager.

Generic professional competencies

• Grade 12/diploma and above
• Basic communication and interpersonal skills
• Ability to follow instructions, organize tasks, and meet deadlines

Context-related skills, knowledge, and experience

• Some experience supporting community mobilization or similar activities in a humanitarian/ recovery context is an asset
• Basic experience interacting with community members and local authorities is an asset
• Basic administrative and record-keeping skills
• Fluency in English and local language skills will be considered an asset

Personal Qualities: 

• Good interpersonal skills
• Ability to work as part of a team
• Willingness to learn and follow guidance
• Flexible and adaptable
• Basic communication skills
• Positive and respectful attitude

Behavioural competencies

• Working cooperatively with others and building positive working relationships
• Communicating in a clear and respectful manner