ICLA Social Support

Role and responsibilities

The purpose of the ICLA social support position is to assist with day-to-day implementation of the Information, Counseling and Legal Assistance (ICLA) Programme in Mai-tsebri, Tselemti and Dima.

Generic responsibilities

1. Ensure adherence to NRC policies and donor requirements
2. Promote and share ideas for improvement and necessary changes in activities
3. Cooperate with relevant partners and local authorities
4. Work with ICLA officers to implement delegated ICLA programme activities according to plan of action
5. Demonstrate commitment to NRC’s mission, vision and value
6. Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist

Specific responsibilities

• Act as a liaison between the community and ICLA staff.
• Working with ICLA officers, help lead mobile group information sessions, designed to raise awareness and provide information to displaced persons, on access to civil documentation, legal identity documents, and related issues.
• Be available to respond to questions from community members on civil documentation, legal identity documents, and related issues, and to refer community members who require more detailed assistance to ICLA Officers.
• Manage and maintain communication with beneficiaries.
• Assist with the organization, management and support of cases and awareness campaigns, including administrative tasks, review of documents, and information.
• In coordination with ICLA officers, develop and execute outreach strategies to the community, community partners, and stakeholders.
• Support community partners/and stakeholders to raise concerns about issues affecting their community.
• Plan/facilitate community outreach and education.
• Adhere to ICLA policies, donor agreements, work plans, budgets and procurement plans.
• Adhere to NRC’s Human Resource, Financial, Logistics & Security policies and procedures.
• Any other task relevant to the position as requested by the line manager.

Generic professional competencies: 

• Strong communication, interpersonal, analytical and negotiation skills
• Ability to prioritise responsibilities, carry out multiple tasks simultaneously, and meet deadlines

Context/ Specific skills, knowledge and experience: 

• Some experience working on community mobilization activities in a humanitarian/recovery context
• Some experience in working with government authorities and vulnerable beneficiaries
• Skills and experience in case management and conflict resolution
• Fluency in Amharic and Tigrigna; English language skills will be considered an asset

Personal Qualities: 

• Diplomatic
• Ability to work under pressure and with limited supervision in a challenging environment
• Pro-active, goal-oriented and results driven
• Flexible and creative
• Excellent communication skills
• A sense of humor

Behavioral competencies

• Empowering and building trust
• Communicating with impact and respect.

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