Digital Transformation, ERP & Business Performance Manager

Reports To: Chief Executive Officer (CEO)

WE ARE NOT LOOKING FOR AN IT MANAGER.

WE ARE LOOKING FOR A BUSINESS TRANSFORMATION LEADER.

As our company continues to grow, future success will not come from working harder—it will come from working smarter through stronger systems, disciplined execution, data-driven decision-making, process excellence, and effective use of technology.

Over the years, we have invested in ERP systems, technology, people, and business processes. The next phase of our growth requires turning those investments into measurable business results.

This position is being created to help lead that transformation.

The successful candidate will work directly with executive leadership and department managers to improve organizational performance through systems, data, technology, automation, artificial intelligence, accountability, and operational excellence.

THE ROLE

The Digital Transformation, ERP & Business Performance Manager will be responsible for driving organizational performance through the effective use of systems, data, processes, technology, automation, and AI.

This role sits at the intersection of:

• Business and technology
• Strategy and execution
• Data and decision-making
• ERP systems and daily operations
• AI opportunities and business value
• Management expectations and employee execution

The successful candidate must be capable of identifying performance bottlenecks, determining their root causes, and implementing practical solutions that create measurable business improvement.

This is not a technical support position.

This is not a software administration position.

This is a business performance improvement role powered by technology, systems, data, and organizational discipline.

The position carries cross-functional responsibility and requires close collaboration with Sales, Marketing, Finance, HR, Operations, Production, Supply Chain, and Executive Management.

OUR CURRENT CHALLENGES

Like many growing organizations, we face challenges that cannot be solved simply by purchasing additional software.

These include:

• ERP systems that are available but not always fully utilized.
• Employees relying on manual processes instead of company systems.
• Valuable business data that is not consistently converted into actionable insights.
• Reports that exist but are not always driving management decisions.
• Inconsistent accountability across departments.
• Gaps in follow-up, execution, and performance management.
• Managers focusing on activities rather than measurable outcomes.
• Slow adoption of technology and modern ways of working.
• Departments operating independently rather than through integrated systems and processes.

COMMERCIAL & SALES IMPACT

One of the most important focus areas of this role will be improving commercial performance. Our products deliver results.

Our customers trust our products.

Our company operates professionally and maintains quality standards.

However, premium products do not automatically create premium market positioning. The successful candidate will help management strengthen:

• Sales intelligence
• Customer insights
• Market analysis
• Commercial reporting
• Demand forecasting
• Value-based selling capabilities
• Strategic decision-making
• Customer performance measurement

The objective is to ensure business decisions are supported by reliable information rather than assumptions.

YOUR MISSION

Your mission is to help transform the company into a highly disciplined, data-driven, technology-enabled, performance-focused organization.

You will be responsible for ensuring that:

• ERP becomes a management tool, not just a data entry tool.
• Data becomes insight.
• Insight becomes action.
• Action becomes measurable results.
• Technology creates business value.
• AI improves productivity and decision-making.
• Managers manage performance rather than activities.
• Employees work through systems rather than workarounds.
• Business decisions are supported by facts rather than assumptions.

KEY RESPONSIBILITIES

Business Systems Leadership

• Lead ERP utilization and optimization across all departments.
• Improve system adoption, compliance, and accountability.
• Ensure data accuracy, consistency, and integrity.
• Standardize business processes and workflows.
• Drive system-based execution across the organization.
• Coordinate future system enhancements and digital initiatives.

Business Intelligence & Analytics

• Develop executive dashboards and KPI monitoring systems.
• Improve visibility into sales, finance, operations, inventory, customer performance, and overall business health.
• Transform business data into actionable management insights.
• Support data-driven decision-making at all levels.

AI, Automation & Digital Innovation

• Identify and implement practical AI applications.
• Lead automation initiatives that improve efficiency and productivity.
• Develop intelligent reporting and decision-support capabilities.
• Evaluate emerging technologies and recommend high-value opportunities.
• Support the company’s AI adoption roadmap.

Performance Management

• Design and strengthen KPI frameworks.
• Improve accountability systems across departments.
• Support management review processes and performance monitoring.
• Ensure business objectives are translated into measurable outcomes.

Process Improvement & Organizational Effectiveness

• Analyze business processes and identify inefficiencies.
• Eliminate duplication, bottlenecks, and manual work.
• Improve productivity, coordination, and operational effectiveness.
• Support cross-functional alignment and execution.

Change Management

• Drive adoption of new systems and ways of working.
• Train, coach, and support managers and employees.
• Reduce resistance to change.
• Build a culture of continuous improvement and accountability.

TECHNICAL & PROFESSIONAL REQUIREMENTS

The successful candidate must possess a combination of business, analytical, and technical capabilities.

ERP & Business Systems

• Strong experience implementing, optimizing, or managing ERP systems.
• Ability to translate business requirements into system solutions.
• Experience configuring workflows, dashboards, reports, KPIs, and approval processes.
• Strong understanding of Sales, CRM, Inventory, Procurement, Manufacturing, Finance, HR, and Supply Chain processes.
• Experience with Odoo ERP is highly desirable.

Data & Analytics

• Advanced data analysis and reporting skills.
• Strong SQL skills.
• Experience developing executive dashboards and KPI monitoring systems.
• Experience using business intelligence and reporting tools.
• Ability to transform complex business data into actionable insights.

Software Development & Automation

• Strong proficiency in Python.
• Experience developing business applications and automation solutions.
• Experience integrating systems through APIs.
• Knowledge of workflow automation and process orchestration.
• Experience developing internal business tools and digital solutions.
• Familiarity with AI platforms, LLMs, and AI-powered productivity solutions.

Web Technologies

• Experience with JavaScript and TypeScript.
• Experience with React.js and/or Next.js.
• Experience with Node.js.
• Understanding of modern web application architecture.
• Experience building dashboards, portals, management systems, or enterprise applications.

Database & Infrastructure

• Strong PostgreSQL knowledge.
• Database design, optimization, backup, and recovery.
• Linux server administration.
• Git version control.
• Basic networking and cybersecurity knowledge.
• Understanding of system security, access management, and data governance.

AI & Emerging Technologies

• Strong interest in practical AI applications.
• Experience implementing AI-powered reporting, automation, analytics, decision-support, or productivity solutions is highly desirable.
• Ability to evaluate and recommend emerging technologies that create measurable business value.

QUALIFICATIONS

• Bachelor’s Degree in Computer Science, Software Engineering, Information Systems, Data Science, Industrial Engineering, Business Information Systems, or a related field.
• Minimum 5 years of relevant professional experience.
• Proven track record of improving organizational performance through systems, data, technology, process improvement, or digital transformation.
• Strong communication, leadership, analytical, and problem-solving skills.
• Ability to work directly with senior management and cross-functional teams.

WHAT SUCCESS LOOKS LIKE

Within the first 3 to 6 months, we expect to see:

• Significant improvement in ERP utilization.
• Stronger management accountability.
• Better decision-making based on real-time data.
• Increased adoption of digital tools and AI.
• Improved productivity across departments.
• Greater visibility into company performance.
• Faster and more disciplined execution.
• Stronger sales intelligence and commercial decision-making.
• Better coordination between departments.
• Reduced dependency on constant executive follow-up.
• Sustainable systems and processes that continue performing consistently.

WHO SHOULD APPLY

This role is ideal for professionals who have successfully helped organizations move from:

Reactive → Proactive Manual → Systemized

Opinion-Based → Data-Driven Founder-Dependent → Process-Driven Busy → Productive

Technology Available → Technology Utilized

If your experience is primarily focused on hardware maintenance, software installation, network support, or general IT administration, this position is unlikely to be a fit.

If you have a proven ability to use systems, data, technology, AI, process improvement, and people development to improve business performance and drive organizational transformation, we would like to hear from you.