Digital Training Delivery Coordinator

The Digital Training Officer will be the driving force behind our online learning ecosystem, translating in-person curricula into high-impact, accessible digital experiences. You’ll lead the end-to-end development and facilitation of Moodle courses, design and optimize interactive flows in our Telegram Bot, and craft hands-on in-app tutorials for the Lending App. Beyond content creation, you’ll own user support, analytics, and continuous improvement—ensuring every MSME trainer and entrepreneur can access, engage with, and benefit from our digital learning tools without friction. This role requires both pedagogical insight and technical agility to scale our digital footprint across Ethiopia’s diverse regions.

Key Responsibilities:

1. Moodle Course Design & Management

• Architect and build modular, self-paced lessons with multimedia (video, quizzes, downloads) aligned to clear learning objectives.
• Set up cohorts, release schedules, gradebook configurations, and completion pathways; troubleshoot enrollment and access issues.
• Host live drop-in sessions (webinars, office hours) to reinforce asynchronous content and gather real-time learner feedback.

Telegram Bot Content & Interaction

• Script engaging, bite-sized training prompts, scenario-based quizzes, and push notifications; map out conversational flows that reinforce learning.
• Monitor user engagement metrics (response rates, time-to-complete, drop-off points) and iteratively refine bot dialogues for clarity and motivation.
• Provide rapid in-chat support, escalations, and contextual help links to ensure continuous learner progress.

Lending App Learning Experience

• Design intuitive in-app walkthroughs, tooltips, and interactive use cases that guide MSMEs through lending processes, risk assessments, and decision checkpoints.
• Coordinate pilot tests with real users to validate content clarity, capture usability insights, and refine feature roll-outs.
• Maintain version control and update documentation as the app evolves, ensuring consistency across training materials.

Learner Support & Analytics

• Serve as the primary digital learning helpdesk—responding to email, chat, and ticketing requests within SLA targets.
• Develop and maintain dashboards tracking key KPIs (course completions, bot interactions, app tutorial usage); deliver weekly analytic reports with actionable insights.
• Identify at-risk learners through data signals and collaborate with regional teams on targeted remediation.

Quality Assurance & Continuous Improvement

• Conduct regular audits of digital assets for instructional design best practices, accessibility compliance (WCAG 2.1), and language clarity.
• Pilot new e-learning tools or plugins (e.g., gamification features, micro-learning modules) and lead adoption planning.
• Document standard operating procedures and contribute to a digital learning playbook for scalable replication.

• Bachelor’s degree in education, Business Administration, International Development, Human Resource Development, or related field.
• Experience in Instructional Design, Educational Technology, Communications, or related field.
• 1–3 years’ hands-on experience with Moodle administration, chat-bot platforms, or mobile app learning.
• Strong content-writing chops and ability to simplify complex topics for adult learners.
• Basic proficiency in data analysis (Excel, Google Analytics) to interpret engagement trends.
• Excellent troubleshooting skills, adaptability, and a learner-centric mindset.

Core Competencies:

Digital & Instructional Expertise

• Mastery of LMS (Moodle), chat-bot scripting (Telegram), and in-app tutorial design.
• Applies adult-learning and micro-learning principles to craft engaging, accessible content.

Data-Driven Optimization

• Leverage quantitative and qualitative metrics (completion rates, engagement patterns, support tickets) to identify friction points.
• Iteratively refines content and delivery strategies based on analytics and learner feedback.

Collaborative Communication

• Partner effectively with Instructional Designers, Platform Administrators, and Regional Coordinators to align digital initiatives with program goals.
• Translates technical concepts into clear, actionable guidance for non-technical stakeholders and learners.

Project Management & Learner Support

• Manage multiple deliverables—course builds, bot updates, analytics reporting—ensuring on-time execution and adherence to quality standards.
• Provides empathetic, SLA-driven support via helpdesk channels, following up to confirm issue resolution and learner satisfaction.