Client Relationship Officer -Gambella

Locations: Gambella, Ethiopia

Deadline: May 26, 2026

Job Description

Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

Inkomoko Ethiopia Client Relationship Officer is responsible for the items below:

We are looking for a motivated and experienced Client Relationship Officer (CRO) to join our team! You will be responsible for maintaining and maintaining strong relationships with our customers. You will communicate with our customers in a professional and courteous manner, as well as resolve customer issues and complaints.

The CRO will manage a portfolio of clients and ensure their needs are met in a timely and efficient manner. This includes responding to client inquiries, resolving issues, escalation and doing follow ups.
Engage all of our clients on a regular basis, conduct interviews in order to identify, address any client concerns or issues and ensure customer satisfaction
Develop presentations for new clients to help them understand how the Inkomoko can help them.
Update clients and customers on their portfolio activity and success
Develop and implement marketing strategies to grow the customer base
Build a strong customer relationship management strategy to ensure customer satisfaction
Manage and triage customer support ‘incidents’ and escalations
Maintain a perfect understanding of Inkomoko service offering to provide accurate presentations.
Monitor and analyze results and Implementing changes accordingly
Lead on-site customer meetings and training
Use of Customer Support tools, procedures, processes, and metrics
Represent Inkomoko in the local business community and at conferences or other events
The CRO will work collaboratively with other members of the investment team to ensure that clients receive the best possible service and investment advice.
Maintain and organize client investment files

Requirements

WHO WE ARE LOOKING FOR

The ideal candidate will fulfill the following requirements:

Minimum of a Bachelor’s Degree in a related field
A minimum of 4 years of experience in a client-facing role in financial institutions in Ethiopia
Excellent communication skills, both verbal and written in English & Local Language
Understanding of micro-businesses, loans and savings products will be an addition.
Must have excellent customer service skills to provide the best possible support and service to clients.
Excellent computer skills, especially with MS Excel and Word
Strong interpersonal skills
Strong presentation and organizational skills
Ability to work well in a team environment and in a fast-paced environment
Critical-thinker and problem-solver
Shows perseverance, personal integrity, and critical thinking skills

Competencies

We are looking for someone who;

Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.
Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.
Proficient in Technology – Uses technology effectively to work efficiently and achieve desired outcomes.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

Meaningful work that directly contributes to sustainable livelihoods and job creation across East and Central Africa.
Competitive salary, and potential Performance-based bonus
Incredible company culture, with opportunities for learning and growth
Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
A dynamic and entrepreneurial team environment committed to innovation and social impact
Health insurance for self and dependents
Staff savings and provident fund, negotiated bank rates for long-term employees
Generous annual leave, parental leave, and sabbatical options.

HOW TO APPLY

If you’re excited about this role, please submit: >> HERE your CV, and tell us why you are the right fit for this opportunity.

APPLICATION DEADLINE: May 26, 2026

Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.

NB: Only shortlisted candidates will be contacted. Employment is conditional upon successful background checks and other verification as needed.

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