Call for Service Providers for Provision of ICT Support Service

Location: Addis Ababa, Ethiopia

Deadline: March 2, 2026

Job Description

The objective of this TOR is to engage a qualified ICT Service Provider/Consultant to deliver reliable, secure, proactive, and scalable ICT services for SNV Ethiopia over a period of two to three (2–3) years.

The Service Provider shall ensure that SNV Ethiopia’s ICT infrastructure, systems, and services operate efficiently, securely, and in full compliance with SNV Global ICT policies, standards, and best practices, thereby enabling staff to perform their duties effectively without disruption.

The Service Provider will also provide strategic ICT advisory support, continuous system improvement, and user capacity building to support SNV Ethiopia’s operational, programmatic, and digital transformation objectives.

Qualifications & Experience

Organizational Qualifications

Legally registered ICT firm with valid business license
Minimum 5–7 years of proven experience in ICT service provision
Demonstrated experience supporting international NGOs, development organizations, or large multi-office institutions
Financially stable with ability to support long-term contracts.

Technical Expertise

Proven expertise in:
- Network administration (LAN/WAN, firewalls, VPNs)
- Microsoft 365 administration
- Windows Server and workstation environments
- Cybersecurity and data protection
- Cloud and backup solutions
Experience with ICT service management frameworks (e.g. ITIL) is an advantage

Staffing Structure & Key Personnel Requirements

The Service Provider shall assign a dedicated, qualified ICT support team for SNV Ethiopia, with clear roles, responsibilities, and reporting lines.

Note : please see the detail from the bid document in the below link

Required Skills

Team building

How to Apply

Submission Guideline and Application submission date:

Interested and qualified applicants who meet the qualification stated on the bid document , should submit their proposals as indicated below.

Note: please find the detailed Bid document from the below link.

Bid Document for ICT service .docx

Both the Technical and Financial proposals should be submitted in separate envelopes and dully signed and stamped, physically in person to the below office adress. Failure to comply with this requirement will result in automatic rejection of the bid.

All bid prices should be valid for 90 days.
Bid bond in the form of CPO or unconditional bank guarantee in the amount of Birr 170,000. It should be valid for 120 days, starting from the bid submission deadline. Bid bonds from Insurance company will not be accepted.
Bidders are required to furnish the following copies of relevant documents:

Registration/legal documents,
VAT registration certificates
Valid trading license

Proposals must be received by SNV Addis Ababa office to the address below no later than March 02, 2026, up to 5:00 PM close of business.

All submissions must be submitted in person.

All physical submissions should be sent to: SNV Ethiopia, Mexico Sar Bet Road Next to African Union P.O. Box 40675, Addis Ababa | Ethiopia Fax + 251 (0) 11 616 6252 Tele + 251 (0) 11 616 6232

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