Call for Service Providers for Provision of ICT Support Service

The objective of this TOR is to engage a qualified ICT Service Provider/Consultant to deliver reliable, secure, proactive, and scalable ICT services for SNV Ethiopia over a period of two to three (2–3) years.

The Service Provider shall ensure that SNV Ethiopia’s ICT infrastructure, systems, and services operate efficiently, securely, and in full compliance with SNV Global ICT policies, standards, and best practices, thereby enabling staff to perform their duties effectively without disruption.

The Service Provider will also provide strategic ICT advisory support, continuous system improvement, and user capacity building to support SNV Ethiopia’s operational, programmatic, and digital transformation objectives.

Qualifications & Experience

Organizational Qualifications

• Legally registered ICT firm with valid business license
• Minimum 5–7 years of proven experience in ICT service provision
• Demonstrated experience supporting international NGOs, development organizations, or large multi-office institutions
• Financially stable with ability to support long-term contracts.

Technical Expertise

• Proven expertise in:
  • Network administration (LAN/WAN, firewalls, VPNs)
  • Microsoft 365 administration
  • Windows Server and workstation environments
  • Cybersecurity and data protection
  • Cloud and backup solutions
• Experience with ICT service management frameworks (e.g. ITIL) is an advantage

Staffing Structure & Key Personnel Requirements

The Service Provider shall assign a dedicated, qualified ICT support team for SNV Ethiopia, with clear roles, responsibilities, and reporting lines.

Note : please see the detail from the bid document in the below link