Advisor, HIV Service

Program: Community-Integrated HIV Services Program for At-Risk

Reports to: Program Manager, with dotted-line reporting to the Technical Director

Duty station: Addis Ababa

Contract Duration: Indefinite, based on performance and availability of funds.

Remuneration: As per the organization’s pay scale plus other PSI/Ethiopia staff benefits.

Female Candidates are highly encouraged to apply

Who we are?

We’re Population Services International (PSI), the world’s leading non‐profit social marketing organization. We work to make it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services that range from mosquito nets to contraceptives to HIV testing. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 65 countries.

Join us!

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds – from the medical industry to the music business – all with unique skills we bring to the job.

PSI/Ethiopia wants to reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door.  We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes.   We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities.  We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage.

Job Purpose

The HIV Service Advisor provides technical leadership, coordination, mentorship, and quality oversight for integrated HIV clinical services for key and priority populations across community platforms, cost-share clinics, and networked public health facilities. The role supports achievement of HIV cascade targets, including case identification, linkage to treatment, ART initiation, adherence, retention, and viral load suppression, while strengthening integration with SRH, STI, TB screening and referral, GBV, MHPSS, NCD, and other PHC services.

The Advisor will strengthen the clinical linkage between Community Service Delivery Points, cost-share clinics, and networked public health facilities. Strengthen the HIV treatment cascade from HIV-positive case identification, confirmation and clinical assessment through referral, timely ART initiation, treatment adherence, retention, viral load monitoring, viral suppression, and re-engagement of clients who interrupt treatment.

The Advisor will also strengthen integration of HIV services with viral hepatitis, STI, TB screening and referral, GBV screening and response, MHPSS, NCD, MCH, laboratory, pharmacy, and other appropriate PHC services.

The position will ensure that services comply with national guidelines, approved treatment protocols, program SOPs, quality standards, confidentiality requirements, M&E requirements, and donor expectations. The Advisor will provide technical assistance, mentorship, supportive supervision, and quality improvement support to Local Implementing Partners, clinical providers, linkage facilitators, ART case managers, peer educators, and networked public health facilities

Sounds like you? Read on!

Main Duties and Responsibilities:

Key Responsibilities

Technical leadership & Service Delivery

• Provide technical leadership and oversight for high-quality integrated HIV clinical services across cost-share clinics, community service delivery points, and networked public, private, and NGO-supported facilities.
• Coordinate with the Regional Health Bureaus, AACAHB, sub-city, zonal and woreda/town health offices, public health facilities, Local Implementing Partners, and KP-friendly facilities to strengthen service delivery, referral, linkage, and continuity of care.
• Work closely with the HIV Prevention Advisor, M&E/MEL, community, supply chain, operations, ART case management, peer educator, linkage facilitator, and facility teams to ensure coordinated case identification, treatment, follow-up, and continuity of care.
• Provide technical oversight and mentorship for ART case management, treatment literacy, adherence support, appointment monitoring, interruption prevention, tracing, and re-engagement.
• Support standardization of HIV clinical services and treatment practices across supported service delivery platforms.
• Support standardization of clinical services across community service delivery points and cost-share network facilities.

Quality and Compliance

• Ensure implementation of national HIV treatment guidelines, clinical protocols, patient safety standards, confidentiality requirements, medical ethics, infection prevention and control standards, and applicable program SOPs.
• Ensure services comply with national guidelines, treatment protocols, patient safety, confidentiality, medical ethics, program quality standards, reporting requirements, and financial management documents.
• Conduct clinical mentorship, supportive supervision, case reviews, clinical audits, EQA follow-up, and quality improvement activities across supported sites.
• Develop and adapt clinical SOPs, job aids, service standards, demand generation tools, training materials, and practical guidance for integrated HIV and PHC services.
• Participate in quarterly performance reviews, site quality assessments, root cause analyses, and continuous quality improvement activities.

Clinical service and Integration

• Provide clinical and technical guidance to community and facility teams on HIV-positive case identification, confirmation, clinical assessment, referral, linkage, and entry into care.
• Provide clinical oversight and technical support for index testing, partner notification, social network testing, and HIV self-testing as they relate to confirmation, clinical assessment, and linkage.
• Strengthen community-to-facility referral and counter-referral systems to ensure timely linkage, same-day or rapid ART initiation, follow-up, and feedback.
• Coordinate with networked public health facilities to obtain and use appropriate line lists for clients who interrupt treatment or miss appointments and support community-based tracing and re-engagement.
• Support integration of HIV services with viral hepatitis, SRH, STI, TB screening and referral, GBV prevention and response, MHPSS, NCD, MCH, laboratory, pharmacy, and other PHC services.
• Support appropriate use of laboratory and diagnostic services, medicines, commodities, storage, accountability, and referral of clients requiring higher-level care.

Performance and Data Usage

• Support achievement of project targets, including at least 95% linkage to ART within seven days, at least 85% ART retention, and at least 90% viral load suppression among enrolled clients.
• Review HIV testing, linkage, ART initiation, retention, treatment interruption, missed appointments, re-engagement, viral load, and suppression data and use findings for corrective action.
• Work with the M&E/MEL team to review performance data and identify clinical and programmatic bottlenecks.
• Institutionalize Data to Action approaches and ensure findings from routine monitoring, DQAs, clinical audits, and quality assessments inform corrective actions.
• Support use of approved paper-based and electronic systems, including CommCare and other applicable health information systems, for timely, complete, accurate, and confidential reporting.
• Guide HIV commodity quantification, forecasting, requisition, stock monitoring, and supply chain coordination, and address service bottlenecks related to laboratory, pharmacy, diagnostics, and referral capacity.
• Contribute to evidence generation, learning exchange, institutionalization, and sustainability of the integrated community and cost-share network clinic service delivery model.

Capacity Building

• Conduct clinical mentorship, supportive supervision, case reviews, clinical audits, EQA follow-up, and quality improvement activities across supported sites.
• Coordinate training and technical assistance for LIPs, CSOs, clinical providers, community staff, ART case managers, linkage facilitators, peer educators, and focal persons on integrated services, targeted case finding, ICT/PNS/SNS, HIVST, PrEP, and quality service delivery.
• Participate in quarterly performance reviews, site quality assessments, root cause analyses, and continuous quality improvement activities.

Others

• Perform other related duties assigned by PSI Ethiopia

Qualification and Experience:

• Master’s degree in public health, Nursing, Clinical Medicine, or a related health discipline with at least six years of relevant experience; or a first degree with at least eight years of relevant experience.
• Demonstrated experience in comprehensive HIV services, preferably including substantial experience in integrated clinical networks serving key and priority populations.
• Demonstrated experience in HIV testing, clinical assessment, ART initiation, treatment monitoring, case management, adherence support, retention, treatment interruption prevention, viral load monitoring, and viral suppression.
• Demonstrated experience in clinical mentorship, supportive supervision, quality improvement, clinical audits, case reviews, training, and technical assistance.
• Experience working with government health systems, CSOs, NGOs, donor-supported HIV programs, Local Implementing Partners, and public KPP-friendly health facilities.
• Knowledge of Ethiopia’s national HIV clinical guidelines, treatment protocols, referral systems, quality assurance standards, and routine HIV reporting requirements.
• Experience with integrated HIV and PHC services, including STI, TB, viral hepatitis, GBV, MHPSS, NCD, MCH, laboratory, and pharmacy services, is an advantage.
• Proficiency in English and Amharic, with strong writing, presentation, communication, facilitation, and documentation skills.

Skills and competencies that provide added advantages

• In-depth knowledge of the HIV treatment cascade, differentiated service delivery, community-based models, and integrated PHC approaches.
• Strong clinical quality improvement, mentorship, coaching, supportive supervision, and technical assistance skills.
• Ability to identify clinical and programmatic bottlenecks and translate data into practical quality improvement actions.
• Strong mentorship, coaching, facilitation, case management, stakeholder engagement, and teamwork skills.
• Proficiency in MS Office, program management tools, DHIS2/eCHIS, routine HIV information systems, or other digital health platforms is an advantage.
• Detail-oriented, highly organized, and able to maintain quality documentation, records, tools, and resources.
• Knowledge of infection prevention and control, patient safety, confidentiality, medical ethics, and quality assurance systems.

Ability to work independently, travel regularly to field sites, manage multiple priorities, and work effectively with government, LIPs, community structures, and health facilities