Terms Of Reference (ToR): To Establish BPO Training Labs with Assistive Technologies in The University Disability Resource Centers and Other Centers to Provide Quality & Inclusive Training

Location: Addis Ababa, Ethiopia

Deadline: May 18, 2026

Job Description

1. Introduction

Ethiopian Center for Disability and Development (ECDD) is an Ethiopian Development Organization established in 2005 and reregistered by the Agency for Civil Society Organizations as an Ethiopian Development Organization with a Certificate № 0321 under the Proclamation № 1113/2019. ECDD is working with other organizations to promote and facilitate the inclusion of persons with disabilities and disability issues in mainstream service delivery and development programs, envisioning an inclusive Ethiopia where persons with disabilities exercise their human rights and access mainstream services on an equal basis with others.

With the financial support of GIZ, ECDD has recently started a new Livelihood project titled “I-BPO: Upskilling and Employing Persons with Disabilities through an Inclusive BPO Ecosystem in Ethiopia.” This project aims to realize a functioning disability-inclusive BPO ecosystem to be modeled, where persons with disabilities are equipped with foundational skills, employers are committed to disability-inclusion, and national institutions are aligned to sustain and expand opportunities.

The Ethiopian Center for Disability and Development (ECDD) is implementing a project entitled “I-BPO: Upskilling and Employing Persons with Disabilities through a Business Process Outsourcing Ecosystem in Ethiopia,” which is aimed at enhancing the skills and employment opportunities for persons with disabilities. As part of this initiative, a “Disability-Inclusive Training Lab” will be established in Addis Ababa Science and Technology University, Adama Science and technology University, Bahir Dar University, Hawassa University, and Arba Mincu University to provide computer based skills trainings for persons with disabilities, and get them employed in the Business Process Outsourcing (BPO) Companies in Addis Ababa, Adama, Bahir Dar, Hawassa, and Arba Minch City Administrations and other areas of the country. The lab requires specialized equipment and accessible furniture to ensure full accessibility for trainees with visual, hearing, and physical impairments.

The Terms of Reference (ToR) is designed for the procurement of assistive devices, IT equipment, and accessible furniture to establish BPO training labs with assistive technologies in the University Disability Resource Centers and training centers to provide quality & inclusive training.

2. About the of Supply

Bidders are invited to supply the following assistive and disability-inclusive education materials

Category	Item
Electronics and assistive material	Desktop Computers with full accessories
	Headsets with Microphone
	Ergonomic chair
	Slate and Stylus
	Brail paper
	Printers (multi-function)
Assistive Technology	Screen Magnifier/reader
	Audio recorder
	Adaptive Keyboards (ergonomic)
	Adaptive Keyboards (ergonomic)
	Ergonomic Mouse
Simulation Tools	Customer Relationship Management (CRM) Software
Simulation Tools

About You

3. Material detailed specification please visit this link.

>>> https://ecdd-ethiopia.org/wp-content/uploads/ToR-for-I-BPO-Resource-Center-and-Training-Lab.pdf

Required Skills

• Proven experience in working with CSOs, networks, or local initiatives and communities

How to Apply

4. Bid Submission Instructions

Financial proposal should be submitted within 10 (ten) calendar days starting from this announcement in person sealed envelope delivered to ECDD office (Bekilobet- In-front of Global Hotel, 3rd floor of a new Building where Amara Bank found from the ground) Monday to Friday during working hours.

Disclaimer:

ECDD is a disability-based organization committed to safeguarding all Children and Adults at Risk. ECDD has Zero Tolerance for incidents of Sexual Abuse and Exploitation against children and adults at risk, including sexual exploitation, abuse, or harassment, committed by employees, volunteers, consultants, or contractors working with us where development and humanitarian programs are implemented.

ECDD also has Zero Tolerance for Corruption. Thus, ECDD expects everyone who works for it to respect its Children and Adults at Risk Safeguarding Policy, Prevention of Sexual Exploitation and Abuse Policy, and other legal frameworks. Violations of these stated policies and relevant laws will be subject to corrective action up to and including termination of the employment contract.

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