Terms of Reference (TOR) For An Expression of Interest for the Engagement of an External Individual Service Provider for Facilitation, Training, and Team Building Support

1. Introduction

Amref Health Africa in Ethiopia intends to engage a qualified external service provider to deliver professional facilitation, training, and team building services on an as-needed basis for a period of one year. The selected provider will work closely with the Human Resources (HR) Department to strengthen staff capacity in team management, leadership, communication, and personal productivity.

This Terms of Reference (TOR) outlines the objectives, scope, deliverables, and eligibility requirements for the engagement.

2. Background

Amref Health Africa in Ethiopia is committed to enhancing organizational effectiveness through continuous learning and staff development. The organization recognizes that effective teams and strong communication are critical to achieving its mission.

To foster collaboration, innovation, and leadership excellence, Amref seeks to establish a framework agreement with a professional service provider who can be mobilized upon demand to facilitate training workshops, high-level meetings, and team-building sessions. These interventions are designed to support staff engagement, performance, and cohesion across departments and levels of management.

3. Purpose

The purpose of this engagement is to contract an experienced external service provider who can deliver high-quality facilitation and training services, ensuring staff and management have the necessary skills to perform effectively and collaboratively within a dynamic organizational environment.

4. Objectives

The specific objectives of this engagement are to:

• Provide expert facilitation support for strategic meetings, retreats, and workshops.
• Deliver tailored trainings on team management, communication, leadership, and productivity.
• Strengthen teamwork, collaboration, and problem-solving skills among staff.

5. Scope of Work

The service provider will deliver professional facilitation and training services as requested by Amref Health Africa in Ethiopia. Key tasks include:

• Designing and conducting customized training sessions in leadership, team-building, and communication.
• Facilitating high-level meetings, workshops, and retreats for senior management and mixed staff groups.
• Providing coaching and advisory support on effective teamwork and performance enhancement.
• Preparing facilitation materials, tools, and evaluation instruments.
• Submitting detailed session reports with recommendations for future improvement.
• Collaborating with the HR Department to align interventions with organizational priorities and learning objectives.

6. Required Services/ facilitation type …is one technical document enough for all facilitation type…interested bidder can apply for one type or for all type…..

The service provider shall deliver, on a need basis:

• Facilitation of training programs in team management, communication, and leadership.
• Capacity-building sessions on personal productivity and workplace collaboration.
• Post-session documentation and recommendations for follow-up.

7. Approaches and Methodologies to Be Implemented

The provider is expected to apply participatory and experiential learning methodologies that emphasize interaction, reflection, and practical application. Methods should:

• Integrate adult-learning principles and evidence-based facilitation techniques.
• Use real-life organizational scenarios to enhance learning relevance.
• Encourage inclusivity, dialogue, and collaboration.
• Adapt approaches to different audiences (senior management, technical teams, support staff).
• Employ creative and engaging techniques such as simulations, role-plays, and case analyses.

8. Expected Deliverables

The service provider will be required to submit the following deliverables:

1. Inception Plan – outlining methodologies, approach, and proposed activities upon contract start.
2. Training and Facilitation Sessions – delivered upon request throughout the year.
3. Customized Training Materials – including agendas, presentations, and exercises.
4. Session Reports – detailing participant feedback, key outcomes, and recommendations.
5. Final Summary Report – summarizing all activities, achievements, and lessons learned at the end of the contract period.

9. Timeline

• Contract Duration: One (1) year from the date of signing.
• Engagement Modality: Services will be provided on an on-demand basis as requested by the HR Department and different functions and projects
• Milestones:
  • Delivery of training/facilitation sessions – as requested throughout the year.
  • Submission of session reports – within five (5) working days after each session.
  • Submission of Final Summary Report – within 30 days of contract completion.

10. Eligibility Requirements

Interested providers must meet the following minimum criteria:

• The consultant shall have an academic background in the fields of Management, Business Administration, Business Leadership with a minimum of Master’s degree
• Minimum of 10 years of professional experience in training, facilitation, and organizational development.
• Proven track record of facilitating sessions for international non-governmental organizations (INGOs).
• Experience facilitating sessions for diverse, multi-sectoral teams including senior management.
• Strong expertise in leadership, communication, team building, and personal development.
• Excellent interpersonal, analytical, and report-writing skills.
• Demonstrated ability to provide services on short notice and adapt to dynamic schedules.

11. Technical Specifications

The provider should demonstrate the following technical capacities:

• A structured facilitation framework and training methodology.
• Access to appropriate training tools, materials, and resources.
• Proven ability to tailor learning content to organizational needs and contexts.
• Competence in managing diverse group dynamics and fostering inclusive participation.
• Capacity to deliver high-quality documentation and reporting.
• Availability of references and evidence of successful past assignments of comparable scope.

a. Eligibility Requirements and Technical Specifications

Any interested bidder, shall provide, in its submission in response to this TOR, sufficient documentary evidence of adherence to the eligibility and qualification criteria detailed below. Amref Health Africa will assess the documents submitted by the applicants in response to this TOR;

i. Technical evaluation criteria 80%

Requirement	Criteria	Max Score	Actual Score	Remarks
Work Experience	Letter of interest addressing track record. [5 marks]	30 Marks
	Description of the proposed methodology / Approaches Training (8 Marks) Description of Training methodologies to be implemented (pre-training, and post-training assessments) Description of practical assessments for training Description of feedback mechanism that will be implemented   Meetings, and cross learning sessions/events facilitation (5 Marks) Description of approaches to manage SMT meetings, and facilitate cross learning sessions/events   Coaching and Mentoring (7 Marks) Description of approaches, tools to be implemented, and session management for leadership coaching and mentoring activities
	Provide appropriate references to demonstrate having the technical experience specified in the TOR. [5 Marks] (Attach relevant documents as proof of previous works handled) Provided 4 reference & contact details [5 Marks] Provided 2 reference & contact details [3 Marks] Provided 1 reference & contact detail [2 Marks] Did not provide reference [0 Marks]
Organizational Capacity	Attach Training provided track records. – [10 Marks] Provide CVs and academic certificates of the facilitator. – [5 Marks] Relevant experience of the facilitator in INGOs & Development organizations [10 marks]	25 marks
Detail methodologies and approaches to be implemented	Provide a specific timeline, methodologies and approaches to be implemented, and learning models to be conducted – [15 Marks]	15 Marks
Oral presentation	Oral presentation on the provided technical offer	10 marks
	Total Score	80
NB: The pass mark for technical evaluation will be 80%. Bidders who score below the pass mark (i.e., 65%) will be considered non-responsive and will not move to the next evaluation stage (financial evaluation).

ii. The Financial Proposal 20%

This should be an outline and is indicative only at this stage. Bidders are requested to develop a more detailed budget proposal as part of the final stage of the process.

S.No	Facilitation type	Amount in USD/day	Remarks
1	Training (Based on need and gap assessment)
2	Meetings, and cross learning sessions/events facilitation
3	Coaching and Mentoring		One-to-One Coaching – please indicate your rate per head per one session. Group Coaching – please indicate your rate per session and per hour
Total Amount in USD

NB: –

• The consultant is required to quote per day fee rate
• Financial Quotation – Indicative budget to accomplish the task (Detailed cost proposal in USD for the facilitation)
• Logistics and accommodation costs which will be covered by Amref Health Africa if the assignment is conducted outside the consultant’s place of residence.
• Payments will be made based on the actual days of engagement for each expert, subject to submission and approval of deliverables
• The consultant’s financial proposal must clearly indicate the daily professional fee and applicable taxes

12. Submission of Proposals

Interested and qualified service providers are invited to submit:

1. A Technical Proposal outlining approach, methodologies, and relevant experience.
2. A Financial Proposal indicating service fees and related costs.
3. Supporting Documents, including CVs, organizational profiles, and references from previous clients.