Software Support Officer

Location: Addis Ababa, Ethiopia

Organization: Dashen Bank

Deadline: April 26, 2026

Job Description

Vacancy Number: DB_EX/HO/060/26

Software Support Officer is responsible for providing daily technical support on core banking system applications and surrounding interface applications, troubleshooting and performing root cause analysis of all reported problems related to core banking and interface applications.

Bachelor’s Degree Information Technology or Computer Science or Information Systems Or Software Engineering or Related Fields
Relevant professional qualifications and certifications will have added advantage.

Proven experience in Core banking system, applications, and related products.
Proven experience with systems planning, security principles, and general software management best practices.
Good understanding of the organization’s goals and objectives.
Knowledge of applicable data privacy practices and laws.
Experience in systems and storage capacity management, maintenance, forecasting and lifecycle planning focused on business requirements.
Hands-on knowledge of configuration management tools.
Experience in VMware virtualization design, build and administration.
Experience with SQL administration and SQL toolsets.

Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.