Senior E-Banking Operation Officer

About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking candidates for the position of Senior E-Banking Officer based at the Head Office. The successful candidates will have skills and experience that meet the following requirements:

SPECIFIC DUTIES AND RESPONSIBILITIES

• Engage in the implementation, maintenance and support of e-banking platforms including mobile, internet, ATM, Agency Banking and Card Banking services.
• Support the implementation, configuration, testing, and deployment of new Digital Banking products, features, and system enhancements.
• Participate in User Acceptance Testing (UAT), system testing, integration testing, and post-implementation verification.
• Collaborate with IT, operations, marketing, and vendors to implement and enhance digital banking functionalities and user experience.
• Participate in projects related to the enhancement, integration, and implementation of Digital Banking systems.
• Monitor system performance and customer usage to recommend improvements and new features.
• Ensure compliance with regulatory requirements, cybersecurity standards, and internal policies.
• Handle escalated customer issues and ensure timely resolution of technical or service-related problems.
• Coordinate with vendors for timely updates, patches, and upgrades of e-banking systems.
• Analyze usage reports and customer feedback to improve service delivery and promote adoption of digital channels.
• Handle operational activities related to Digital Banking service
• Provide support and guidance to branches, regions, and relevant business teams on digital banking services.
• Follow up system incidents, service interruptions, transaction failures, and other technical issues until resolution
• Provide technical and operational guidance to Digital Banking Operations Officers and other relevant staff.
• Prepare periodic reports on e-banking performance, incidents, and project progress.
• Train and support branch staff and customer service teams on e-banking services and updates.
• Participate in digital innovation initiatives and propose solutions that increase digital transaction volumes.
• Perform other duties assigned by the immediate supervisor.
• Perform other related duties assigned by the supervisor.

 EDUCATION/TRAINING 

.Bachelor’s degree in Information Technology, Computer Science, Banking & Finance, or a related field.

• Trainings on project Management, ITIL & Digital Financial Services
• Certifications in Digital / Electronic Banking will be added advantage

EXPERIENCE

• 5 experience in the field of Information Technology & 2 of which on Digital Banking platforms
• Hands on experience on implementation, Maintenance and support of Digital Banking platforms (internet/mobile banking, Agency Banking, cards, ATMs, etc.).
• Experience in managing e-banking platforms (Project management skills and ability to manage cross-functional teams

 TECHNICAL SKILLS & OTHER SKILLS

• Solid knowledge and on digital banking technologies and trends.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Attention to detail with the ability to handle multiple priorities.
• Knowledge of banking regulations related to e-banking and data privacy.
• Customer-centric mindset and proactive approach to improving digital services.
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Flexible and adaptable in regards to learning and understanding new technologies
• Strong written, oral, and interpersonal communication skills.
• Highly self-motivated and directed

Terms of employment: Permanent

Salary & Benefits: Attractive salary with benefit package