Senior Clinical Quality Assurance & Training Officer

1. JOB SUMMARY

Under the direct supervision of Clinical Training Manager, Senior Training and Quality Control Officer assesses MSIE’s need for Clinical information, training and development; evaluate clinical standards, norms, and policies are implemented properly in center, Social franchising, public facilities and the outreach; analyses and review training policies, manuals, guidelines and plans developed by MSIE and work to update properly; evaluate and review the clinic services of MSIE and provide feedback to improve service delivery; provide technical support and training assistance to staff at service delivery points to improve their performance; develop monitoring and evaluation or follow up mechanisms to track effectiveness of technical support and training programmes.

We recruit talented, dynamic individuals from diverse backgrounds who share our mission and are committed to delivering measurable results. As an equal opportunity employer, MSIE fosters an inclusive workplace where everyone can participate and contribute meaningfully. MSIE is firmly committed to its Code of Conduct, Adult Safeguarding, Child Safeguarding, and Anti-Sexual Harassment policies, which promote equality and safeguarding the welfare of both team members and clients.

· Develop training curriculum, materials and evaluation tools in accordance with the MOH and MSI requirements/standards.

· Assess/Identify training needs of clinical staff in consultation with the Departments concerned.

· Prepare training projects and propose the delivery of high-quality health service training to MSIE health professionals and partners in accordance with MSI standards.

· Develop annual training plan in consultation with the departments concerned and the.

· Provide theoretical and practical clinical training for MSIE and partner’s clinical staff.

· Conduct studies to develop MSIE’s capacity to provide trainings in the areas of FP/RH.

· Communicate with institutions or professionals who could provide quality training in the areas of FP/RH.

· Conduct post training follow-up, evaluations and impact assessment to establish effectiveness of the training programmes of MSIE.

· Assist medical professionals in clinics, outreach, and franchisees in handling critical or complicated medical cases.

· Provide advice and/ supportive supervision as and when needed by the clinical team.

· Serves as resource person to relevant workshops and seminars.

· Organizes and conducts induction sessions and refresher courses.

 

Health Services Quality Control

· Study quality control standards in line with the country and MSI standards.

· Conduct regular quality control checks (Internal Clinical Audit and clinical record audit) for MSIE, franchisee clinics, public facilities and the outreach services and propose to take appropriate corrective measures in line with the organization’s policy and procedure.

· Assess quality services are provided through all clinics and outlets.

· Conduct continuous Clinical Supportive supervision and investigation of Clinical and product related incidents

• Conduct provider competency assessment

   

Research Sharing and Learning

· Conducts studies or utilizes previously conducted similar studies to identify acceptable approaches for the effective implementation of FP/RH training programmes.

· Prepares budget for training and other activities in consultation with the relevant units and monitors its proper administration.

· Formulates proposals to secure funding for training.

· Maintains accurate records of clinical training and training related activities.

· prepares a database of training institutions/ consultants to participate in the implementation of team development.

· Contacts organizations to solicit publications, distributes publications and takes the lead in (re) organizing and supervising the reading center.

· Assesses, prepares, distributes and document relevant training information, regular reports, research findings and best practices to concerned work units.

· Ensures the development, production and distribution of training materials.

· Assist learning from best practices is adapted and implemented among MSIE Teams in the areas of FP/RH;

Qualification Requirements

a. Educational

• MD/MPH/BSc in public Health, Nursing or Midwifery

b. Experience

• Four/Six years’ directly experience in:

· Health services management experience gained within the reproductive healthcare sector

· Experience in providing and / management of FP/RH services and training

· Experience in health services quality control at national level

· Proven clinical training, mentoring and coaching skills in Comprehensive Abortion care and Comprehensive family planning

B. Skills, Attitude and Attributes

• Strong training and facilitation experience in FP/RH.
• Good skill in written and spoken English is essential.
• Understanding of basic grant and financial management.
• Good computer skills.
• High level of interpersonal communication and negotiation skills.
• Strong work ethic and ability to meet deadlines.
• Strong report writing skills.
• Strong personal commitment to the goals of MSI and to put it into practice
• Excellent skills in using Microsoft office applications and presentation skills
• Understanding of the national issues surrounding provision of reproductive health Care services
• Good knowledge of FP/RH related training, quality control, referral systems, and HIV/AIDS
• Good interpersonal/communication skills – both oral and written
• Analytical and planning skills
• Inspirational and persuasive
• Collaborative approach to team working
• Pro-choice