Receptionist

Purpose of the Job:

To enhance customer experience by managing the commission’s front desk, administrative and clerical tasks daily.

Main Duties and Responsibilities:

• Greet and welcome guests as soon as they arrive at the office;
• Direct visitors to the appropriate person and office;
• Answer, screen, and forward incoming phone calls;
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures);
• Provide basic and accurate information in-person and via phone/email;
• Receive, sort and date stamp incoming mails and transfer to the records and archives officers or relevant departments;
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges);
• Order front office supplies and keep inventory of stock;
• Manage flight booking and prepare the necessary documentations for payment;
• Ensure travel related information is communicated to the travellers on time;
• Performs other related duties as assigned by supervisor.

• BA degree in Secretarial Science & Office Management or related fields; or Diploma/ Level IV Certificate in Secretarial Science & Office Management or related fields
• 2 years of relevant experience with BA degree, and 4 years of relevant experience for Diploma (Level IV Certificate).
• Prior experience working as Reception to reputable organizations is a plus
• Computer literate.
• Excellent communication and organization skills.
• Knowledge of Amharic and English is required. Knowledge of other local languages is advantageous

Requirement Skill