Program Coordinator – NCD

Position Title: Program Coordinator – NCD

Department/Program: NCD

Level: TBD

Reports to: Program manager – NCD

Vacancy type: Internal/External

Required number: One

Based in: Hawassa

Duration of contract: Indefinite based on performance and availability of funds. Remuneration: As per organization pay scale plus other PSI/Ethiopia staff benefits.

Application Deadline: August 28, 2025

Who we are?

Population Services International (PSI) is the world’s leading non-profit social marketing organization. We are a diverse group of over 4,500 entrepreneurial development professionals located in over 35 countries committed to making it easier for all people to lead healthier lives and plan the families they desire. PSI uses its global presence and 50+ years of experience to help reimagine healthcare. We are working to shape market systems, shift policy and funding, and strengthen global capacity to better support consumer-empowered healthcare.

 

Join us!

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds – from the medical industry to the music business – all with unique skills we bring to the job. PSI/Ethiopia wants to reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door. We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes.

We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities. We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage.

We are looking for a Program Coordinator who will lead the implementation of the Healthy Heart Africa (HHA) II program in the Sidama region, coordinating with regional and sub-city health offices, health facilities, and community teams to deliver high-quality NCD services in line with national standards. The role involves planning and executing program strategies, overseeing the patient journey from awareness to screening, diagnosis and treatment adherence, building strong stakeholder relationships, and strengthening the capacity of facility and community health workers.

The coordinator will develop and manage performance monitoring plans, M&E tools, and data quality assurance processes; ensure timely, accurate reporting via DHIS2; and facilitate trainings, supportive supervisions, and review meetings. Additionally, the position will promote the documentation and sharing of best practices, ensure availability of essential tools and educational materials, and act as the key link between PSI, government partners, and local implementers to achieve program goals.

 

Key Responsibilities

• Formulate and implement HHA program initiatives and strategies to address the burden of NCDs.
• Adjust project focus and approach based on lessons learned and experiences.
• Build and implement a strategic plan to establish strong working relationships with stakeholders.
• Lead coordination and collaboration with RHBs, UHEPs/FHTs, and health facilities.
• Develop and implement a strong Performance Monitoring Plan (PMP), M&E tools, and registration templates.
• Strengthen the capacity of health facilities in Sidama to deliver HHA-related services and ensure program implementation complies with national standards.
• Promote the documentation, adoption, and sharing of best practices in program design and implementation.
• Prepare project work plans for the Sidama region and monitor their execution.
• Develop and submit program reports to the RHB and PSI.
• Support the development of subordinates through coaching and periodic performance evaluations.
• Provide coordination and mentoring support to public health facilities and community-based interventions.
• Ensure each site has a designated NCD focal person and that they are actively involved in the PMT and DTC.
• Strengthen the capacity of health facilities to provide NCD-related services and monitor compliance with national standards.
• Plan and organize training for health facility staff and HEPs/FHTs.
• Oversee the patient journey in Sidama, from awareness to screening, diagnosis, treatment, medication access, and adherence, in line with national protocols and guidelines.
• Ensure compliance with MOH treatment protocols, processes, and forms at implementation sites.
• Ensure that focal persons and other key staff are well-informed about the program, its performance, and improvement plans.
• Ensure the availability of educational materials and M&E tools at the sites and conduct data quality assurance in health facilities.
• Lead periodic joint supportive supervision and review meetings with the regional health bureau and other stakeholders.
• Support the family health team to ensure quality service delivery, proper documentation, and effective referral of clients from the community to health facilities.
• Collaborate with regional health bureaus and town/sub-city health offices for program planning, implementation, and supervision.
• Ensure the timely and quality submission of reports according to national guidelines via DHIS2.
• Participate in the regional NCD Technical Working Group.
• Coordinate and oversee the delivery of high-quality, comprehensive services for diagnosed hypertensive patients.
• Support the Program Manager and serve as acting lead during their absence.

 

Qualification and Experience:

• Master’s degree in public health or related fields with four (4) years of demonstrated experience or
• Bachelor’s degree in public health or related fields with six (6) years of demonstrated experience.
• Demonstrated experience in the health sector, mentoring and supporting public health facilities, both on creating awareness around specific diseases and ensuring that supplies are consistently available, enforcing the use of protocols and guidelines among health providers
• Strong written and verbal communication.
• Strong computer skills in MS Office applications.
• Excellent organizational and administrative skills with special attention to detail and timeliness.
• Strong quantitative skills, with emphasis on working with budgets and spreadsheets.
• Relevant language skills per country and program portfolio.
• Demonstrated ability to work in a multi-cultural environment.
• Ability to manage diverse workstreams efficiently and effectively.