Operations Lead (People and Administration)

Employment Type: Full-time
Reports To: CEO or Delegated Senior Manager

About the Role

Frontieri Consult PLC is seeking an experienced and highly organized Operations, People and Administration Lead to oversee HR operations, administration, logistics, procurement support, asset management, facilities, travel coordination, and country-office support. The role ensures efficient day-to-day operations, strong internal controls, and effective support to project teams across Ethiopia and the East Africa region.

Key Responsibilities

Operations & Administration

• Lead and improve daily administrative and operational functions.
• Develop and maintain operational systems, trackers, SOPs, and reporting tools.
• Coordinate support staff and collaborate with internal departments to resolve operational issues.
• Monitor operational risks and ensure timely escalation of challenges.

People & HR Operations

• Maintain employee records, contracts, HR databases, and onboarding/offboarding processes.
• Coordinate payroll-related documentation, leave, attendance, and probation tracking.
• Support recruitment activities, candidate coordination, and staff orientation.
• Ensure compliance with company policies and Ethiopian labor regulations.

Logistics & Travel Management

• Coordinate staff and consultant travel, accommodation, and deployment logistics.
• Maintain field deployment readiness and support country-office operations.
• Ensure timely logistical support for projects and field assignments.

Asset, Fleet & Facilities Management

• Manage company vehicles, maintenance schedules, insurance, and fuel records.
• Maintain asset registers for vehicles, tablets, equipment, and office assets.
• Oversee facilities, office services, utilities, security, and workspace readiness.
• Monitor asset accountability and ensure proper documentation.

Procurement & Vendor Administration

• Support procurement processes, vendor documentation, and purchase tracking.
• Maintain vendor records and ensure procurement files are complete and audit-ready.
• Coordinate with Finance and project teams on procurement and supplier management.

Consultant & Training Records

• Maintain consultant databases, CVs, credentials, and availability records.
• Manage staff and consultant training records and certification documentation.
• Support business development and project teams with updated consultant information.

Reporting & Compliance

• Prepare operational and HR reports, dashboards, and management updates.
• Maintain organized records and support audit and compliance requirements.
• Continuously improve processes, templates, and operational efficiency.

Qualifications

• Bachelor’s Degree in Human Resource Management, Business Administration, Management, Logistics, Operations Management, or a related field.
• Master’s degree or professional certification is an advantage.
• 7–10 years of relevant experience in HR, administration, operations, logistics, procurement support, or project operations.
• Experience in consulting firms, NGOs, donor-funded projects, or development organizations is highly desirable.
• Strong knowledge of Ethiopian labor law and HR administration practices.

Skills & Competencies

• HR and administrative operations management.
• Logistics, travel, fleet, asset, and facilities coordination.
• Procurement and vendor administration.
• Strong reporting, documentation, and record-management skills.
• Excellent Microsoft Office skills, particularly Excel.
• Strong leadership, communication, coordination, and problem-solving abilities.

Ability to manage multiple priorities in a fast-paced environment.