IT Technician

About Deborah Foundation

Established in 2019, Deborah Foundation is a registered non-profit organization with a mission to improve the lives of children with Down Syndrome and other intellectual disabilities through support in the areas of health, education, and Policy Advocacy.

Summary:

The IT Technician is responsible for installing, maintaining, and troubleshooting the organization’s computer systems, networks, and equipment, as well as supporting website development and maintenance. The role ensures reliable day-to-day IT operations while also assisting in managing and updating the organization’s website and digital presence.

Responsibilities:

• Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
• Troubleshoot hardware, software, and network issues in a timely manner.
• Provide technical support to staff (on-site and remote).
• Set up user accounts, emails, and access permissions.
• Maintain and monitor internet connectivity and local area network (LAN).
• Install and update operating systems, antivirus, and essential software.
• Ensure data backup is performed regularly and securely.
• Maintain IT inventory and asset records.
• Support meeting room IT setup (projectors, screens, video calls).
• Ensure basic cybersecurity practices are followed across devices.
• Coordinate with external IT service providers when needed.
• Perform routine system checks and preventive maintenance.
• Manage IT-related technical problems
• Assist in the development, updating, and maintenance of the organization’s website.
• Upload and update website content (news, reports, photos, announcements).
• Monitor website performance and ensure it is functioning properly.
• Troubleshoot basic website issues and coordinate with developers/hosting providers when necessary.
• Ensure website security, backups, and domain/hosting renewals.
• Support improvements to website design, user experience, and functionality.

Skills and Abilities:

• Strong problem-solving and troubleshooting skills.
• Good communication and user support skills.
• Ability to work independently and prioritize tasks.
• Good record-keeping and documentation ability.
• Attention to detail and quick response to technical issues.

Salary – Gross salary of 10,000 ETB

Performance Indicators (KPIs)

• Timely resolution of IT issues.
• System uptime and reliability.
• Proper maintenance of IT equipment and records.
• Staff satisfaction with IT support.

Qualifications:

• Degree in Information Technology, Computer Science, Web Development, or related field.
• Minimum 1 year of experience in IT support or technician role.
• Basic knowledge of website development tools (e.g., WordPress or similar CMS, HTML/CSS is an advantage).
• Knowledge of computer hardware, networking, and common software applications.
• Familiarity with Windows OS, Microsoft Office, antivirus, and email systems.
• Basic understanding of networking (LAN, routers, switches, internet setup).