IT Operations Officer (Head of DAS) CST 2

Location: Addis Ababa, Ethiopia

Deadline: 5 May 2026

Job Description

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job title: IT Operations Officer (Head of DAS)
Grade: CST-2
Type of Contract: Regular Consultant
Unit: TEC
Duty Station: Addis Ababa, Ethiopia
Duration: Eleven (11) Months

ORGANIZATIONAL CONTEXT:

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

WFP Ethiopia, one of the largest and complex operations for WFP globally, is currently rolling out its five-year Country Strategic Plan (2020-2025). While the bulk of operations will continue to address the immediate short-term needs of refugees, internally displaced persons and other food-insecure and undernourished people, there will be a gradual expansion and intensification of resilience and livelihood diversification initiatives at the humanitarian–development–peace nexus.

WFP Ethiopia is scaling up the digitalization of its assistance delivery in the country, leveraging technology to improve processes for an efficient beneficiary management. The country office is streamlining the in-kind modality while expanding on Cash-Based Transfers (CBT) modalities.

JOB PURPOSE:

Under the overall supervision of the Head of TEC, the incumbent will lead the DAS section and is responsible for coordinating the support in the digitalization of the management of beneficiaries. He/she will work smoothly with all stakeholders from the country office and the field offices to ensure the leveraging of technologies like SCOPE and other related systems to support the implementation of our programmes.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

1. Coordinate the digitalization of our operations across the country.
2. Liaise with the Key stakeholders (CBT/IDM, Activity managers, Finance, Supply Chain, etc.) to grasp the business requirements and consult to contribute to plans for leveraging technology to improve beneficiary management.
3. Monitor and control the implementations to ensure compliance with corporate guidance and good practices
4. Analyze requirements for implementations and, capacity building, and propose solutions with budget estimates.
5. Develop jointly with other units and coordinate technology related trainings and capacity building for WFP and partners, including new IT staff supporting DAS solutions.
6. Ensure coordination of the local SCOPE Service Desk and the Operations section to support efficient operations.
7. Attend meetings with all stakeholders (Activity Managers, CBT/IDM, Procurement, Finance, Supply Chain, RAM) in preparation or during implementations
8. Monitor SCOPE implementation and constantly check the data on the platform to ensure better controls and compliance with guidance and good practices.
9. Work with the CFM team to contribute and support the implementation of an efficient feedback mechanism.
10. Produce monthly reports on DAS operations to inform and provide strategic insights to management and other stakeholders
11. Undertake other tasks as required.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:
Education:

Advanced University degree, preferably in Information Systems, Information Technology, Computer Science, Data Science or other relevant fields, or First University Degree with additional years of related work experience and/or trainings/courses.

Experience:

At least five (5) years of postgraduate progressively responsible professional experience in technology implementation or humanitarian/development programme delivery, digital beneficiary management systems, data analysis and data protection, and multi‑stakeholder coordination in complex operational environments.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Hands-on experience with SCOPE and related solutions.

• Experience in humanitarian and hardship contexts

• Experience in supporting food assistance and cash-based transfers programmes implementation: in the design, set- up, implementation, and evaluation of multiple delivery systems through different transfers modalities is an asset and highly valued.

Language:

Fluency (level C) in English.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application – unsolicited applications or documents sent to this inbox will not receive a reply.
At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.