IT Operations Officer (DAS Operations Lead), CST I_ Addis Ababa, Ethiopia

Location: Addis Ababa, Ethiopia

Deadline: 30 July 2025

Job Description

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

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Job title: IT Operations Office (DAS Operations Lead), CST I
Grade: CST Level 1
Type of Contract: Consultancy Contract
Unit: TEC
Duty Station: Addis Ababa, Ethiopia
Duration: 11 Months

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ORGANIZATIONAL CONTEXT:

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

WFP Ethiopia, one of the largest and complex operations for WFP globally, is currently rolling out its five-year Country Strategic Plan (2020-2025). While the bulk of operations will continue to address the immediate short-term needs of refugees, internally displaced persons and other food-insecure and undernourished people, there will be a gradual expansion and intensification of resilience and livelihood diversification initiatives at the humanitarian–development–peace nexus.

WFP Ethiopia is scaling up the digitalization of its assistance delivery in the country, leveraging technology to improve processes for an efficient beneficiary management. The country office is streamlining the in-kind modality while expanding on Cash-Based Transfers (CBT) modalities.

 

JOB PURPOSE:

Under the overall supervision of the Head of DAS (IT Operations Officer DAS) the DAS Operations Lead is responsible for supporting beneficiary management activities across the country. He/she will work with all stakeholders from the country office and the field offices to ensure the leveraging of technologies like SCOPE and other related systems to support the implementation of our programmes.

 

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

1. Lead the implementation of SCOPE and all related systems across the country to support an efficient beneficiary management.
2. Support the rollout and full deployment of DAS solutions and systems including SCOPE, with all units and partners, for registering beneficiaries, delivering food or cash assistance to beneficiaries.
3. Analyze the pre-deployment IT needs for DAS solutions including IT equipment and services, staffing, and provide budget and estimates.

4. Develop jointly with other units and coordinate technology related trainings and capacity building for WFP and partners, including new IT staff supporting DAS solutions.
5. Liaise with the SCOPE Service Desk to address operational and technical issues related to DAS operations.
6. Attend meetings with all stakeholders (Activity Managers, CBT/IDM, Procurement, Finance, Supply Chain, RAM) in preparation or during implementations
7. Monitor SCOPE implementation and constantly check the data on the platform to ensure better controls and compliance with guidance and good practices.
8. Undertake other tasks as required.

 

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education:

• Advanced University degree, preferably in Information Systems, Information Technology, Computer Science, Data Science or other relevant fields, or First University Degree with additional years of related work experience and/or trainings/courses.
  

Experience:

• At least three (3) years of postgraduate progressively responsible professional experience in private or public sector demonstrating high performance;
• Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian or development programmes.
• Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts.
• Strong experience in using SCOPE is required. Experience in MODA and PIT would be an asset.
• Experience in supporting food assistance and cash-based transfers programmes implementation: in the design, set-up, implementation, and evaluation of multiple delivery systems through different transfers modalities is an asset and highly valued.
• Experience in coordination with multiple stakeholders, including government counterparts, private sectors, civil society, and the humanitarian community,
• Experience in humanitarian and hardship contexts is desirable.
• Developed practical expertise in data analysis & management, data privacy & protection and digital transformation implementation through a project management cycle including the design, data collection and analysis and assessment.

 

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Hands-on experience with SCOPE and related solutions.

Language:

• Fluency (level C) in English.

WFP LEADERSHIP FRAMEWORK

 WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org.

 

NO FEE DISCLAIMER

 The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

 

Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

DEADLINE FOR APPLICATIONS

30 July 2025-23:59-GMT+03:00 East Africa Time (Addis Ababa)

 

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