IT Infrastructure and System Advisor

Under the general administrative direction of Innovation & ICT Manager, The IT Infrastructure and System Advisor provides technical support, direction and innovations that will enhance the utilization and proper implementation of IT solutions for commercial, program and back-office systems. The incumbent mainly focuses on analyzing and diagnosing the organization ICT infrastructure, system security and business applications, understanding the organization business requirements/needs, and design and implement appropriate technology solutions.

1. DUTIES/TASKS

• Develop, deploy, and maintain appropriate Business Applications that support critical business processes to ensure accurate data gathering, storage, retrieval, processing and reporting to ensure business objectives and decision making. This may include but not limited to selection, acquisition. development/customization, implementation and system integration of commercial business applications such as Sun Systems, Electronic Health Record, HR and payroll System, supply chain, Contact center IVR/C3 System, etc.
• Develop, deploy, and maintain appropriate ICT Infrastructure and Connectivity solutions for support office / field offices/centers for secure, efficient, and effective flow of information to facilitate operations and decision making.
• Develop, deploy and maintain appropriate security systems that ensure Network, Systems and Data Security from internal and external security threats. This will include both physical and logical security solutions such as biometric access control, network firewall systems, Active Director Security, Antivirus, Antis pam, Antispyware and firewall solutions, Cyber security etc.
• Develop, document, implement, test and review Business Continuity Plan (Disaster Recovery Plan) for ensuring high systems availability and business continuity. Responsible for running an automated data backup system, off-site storage of backup data, set up redundant systems for mission critical applications/infrastructure solution etc.
• Develop, deploy and maintain network performance and security monitoring and reporting systems that provide management and technical reports for decision making and operational support.
• Establish appropriate operational procedures, tools and resources for effective and timely delivery of technical support to all user that ensures high user productivity and guarantees customer satisfaction.
• Work on further enhancement, integration and deployment needs of core business solutions (like EHR, E-voucher, Call Center, SMS, IVR, data Warehouse Application ) and back office systems( Sun system, integrated HR & Payroll, procurement and inventory Management system, etc ) to centralized information access and BI reporting for evidence based decision making
• Monitors the utilization of hardware/network resources, develops maintenance plan and recommend for any upgrade’s requirements for effective and efficient utilization and provide required technical support to all offices.
• Enhances the Data warehouse application by identifying additional service outlet data that should be incorporated.
• Integrates the Data warehouse application with existing databases such as E-voucher, contact center application, SMS, IVR, EHR, SF mobile data Collection and with back-office application to generate all rounded management information system
• Develops data management solutions using Web/Cloud based services and prepare appropriate documentation for all business solutions and ensure staff training and experience sharing.
• Responsible for Planning and monitoring data storage requirements for all data base management /business solutions and ensure implementation off site back up and cloud management for data back up and disaster recovery.
• Enhancement of the contact Center application/IVR system to incorporate any changes and innovations and work on C3 solution implementation
• Ensures development of data bases on need bases and up on requests from Departments
• Maintain and upgrade data bases of the organization for proper utilization and liaise with external providers of different applications/ICT solution in use or new
• Assesses and follows on MSI global data management and general ICT business solution for adoption and implementation in MSIE local context.
• Reviews the automated MIS solution and define the architectures and Provides harmonized automated solutions with MSIE core M&E plan
• Optimizes the use of technology to improve MSI Ethiopia’s program efficiency
• Regularly meets with different departments / functional units to determine requirements and planning for any project that may arise: (a) Defining software, hardware and network requirements (b) analyzing ICT requirements within MSIE units and providing objective advice on the use of ICT (c) Agreeing on developing and implementing new systems (d) Testing and monitoring new systems (e) Preparing documentation and presenting progress reports to concerned units (f) organizing training for users;
• Ensures that MIS/M&E and other units take advantages of technology innovations arising from initiatives such as Data warehouse, training database.
• Collaborates with external developers/solution providers, MSI global team members to ensure growth of new technology innovations are well integrated with MSI Ethiopia and MSI at large.
• Understand customer requirements and business objectives and provide strategic advice on using technology to achieve goals
• Manage IT initiatives and collaborate with in-house technical staff, design IT systems and networks and ensuring the right architecture and functionality
• Support new technology implementation and train users in new and existing IT systems
• Provide overall 2nd and 3rd lines end user support for existing business applications, ICT infrastructure, databases, security, etc. and suggest improvements
• Conducts other ICT related assignments as required or assigned by supervisor
• Prepares periodic performance report to his / her immediate supervisor

PERSON SPECIFICATION

Qualification Requirements

Education

• MSc/BSc in Computer Science, Information Technology, or related field

Experience

• Four /Six years of experience.

Attitudes, skill, and Attributes

• Proven analytical and problem-Solving Skills.
• Proven project management experience starting from project proposal to execution.
• Experience in managerial position.
• Proven skill of short- and long-term planning and budget.
  • Should have industry certificates in Cisco, Microsoft, etc.
  • Good oral and written communication skills.
  • Good knowledge of different media channels for different audiences
  • Ability to work in a team and own initiative
  • Good interpersonal skills to develop and maintain effective working relationships with a wide range of people inside and outside the organization
  • Willingness to travel as requested
  • Knowledge of flow of business processes within Marie Stopes International is an added advantage.