Internship Opportunity: IT Intern

Location:  Addis Ababa, Ethiopia

Organization: Partnership for Pastoralist Development Association (PAPDA)

Deadline: November 20, 2026

Job Description

1. Job Purpose

The IT Intern will support PAPDA’s IT functions by assisting with day-to-day IT operations, troubleshooting technical issues, maintaining computer hardware and software, supporting network connectivity, and providing technical assistance to staff.

The intern will contribute to the effective use, maintenance, and security of PAPDA’s IT resources while gaining practical experience in IT support, systems administration, and digital technology management within an organizational environment.

2. Key Duties and Responsibilities

A. IT Technical Support

• Provide first-level technical support to staff experiencing computer, printer, software, and other IT-related issues.
• Assist in troubleshooting hardware and software problems and escalate complex issues to the IT supervisor.
• Support the installation, configuration, and updating of computers, printers, and other IT equipment.
• Assist staff in using organizational software, applications, and digital tools.
• Maintain a record of IT support requests and actions taken.

B. Hardware and Software Maintenance

• Assist in maintaining and updating the inventory of computers, printers, accessories, and other IT equipment.
• Support routine inspection and maintenance of IT equipment.
• Assist in installing and updating authorized software and applications.
• Help identify faulty equipment and report maintenance or replacement requirements.
• Support the proper allocation and documentation of IT equipment assigned to staff.

C. Network and Internet Support

• Assist in monitoring office network connectivity and internet access.
• Support basic troubleshooting of network and connectivity problems.
• Assist in maintaining network equipment, including routers, switches, and wireless access points, under supervision.
• Report network interruptions and other connectivity issues to the IT supervisor.

D. Data Management and Information Security

• Assist in organizing and maintaining electronic files and shared folders.
• Support routine data backup activities in accordance with organizational procedures.
• Assist in implementing basic cybersecurity practices, including antivirus updates and secure password practices.
• Help ensure that organizational information and digital resources are handled securely.
• Report suspected security incidents, unauthorized access, or data loss immediately to the IT supervisor.

E. Digital Systems and Application Support

• Provide basic technical support for organizational digital platforms and applications.
• Assist staff in using online collaboration tools, email systems, and other workplace applications.
• Support the use and maintenance of digital data collection and management platforms, including ERP.
• Assist in troubleshooting application-related issues and documenting technical solutions.
• Support the preparation of simple user guides and IT instructions for staff.

Social Media Management and Digital Communication Support

• Assist in managing and updating PAPDA’s official social media platforms, including Facebook, LinkedIn, organization website, and other relevant channels.
• Support the development, preparation, and scheduling of social media content in coordination with the relevant departments.
• Assist in designing simple digital communication materials, including posters, and banners.
• Support the collection, editing, and preparation of photos, videos, and stories highlighting PAPDA’s programs, activities, achievements, and events.
• Ensure that social media content is accurate, relevant, professional, and consistent with PAPDA’s communication standards and organizational identity.

3. Qualifications and Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.
• 0 years experience
• Basic knowledge of computer hardware, software, and operating systems.
• Basic understanding of computer networking and internet connectivity.
• Good working knowledge of Microsoft Office applications.
• Familiarity with troubleshooting computers, printers, and other IT equipment.
• Knowledge of data management, cybersecurity, and digital platforms is an advantage.
• Previous internship or volunteer experience in IT support is an added advantage.

How to Apply 

Interested and qualified applicants can apply here: >>https://papda.odoo.com/jobs/it-intern-346