Internship -ICT Intern

This is an excellent opportunity to gain practical experience in ICT support within an international organization, contributing to the efficient operation of development projects in the Horn of Africa Multi Country Office. The position offers exposure to a variety of ICT tasks and systems, providing a valuable learning experience in a supportive environment.

Location: Addis Ababa

Organization: UNOPS

Deadline: 20-Nov-2025

Duration: 6 months

Job Description

About the Region

The UNOPS Africa Regional Office, based in Nairobi, Kenya, oversees the delivery of over 250 projects across 40 countries, with a focus on fragile and conflict-affected settings. Supported by more than 1,000 personnel across five multi-country offices—spanning North, West, Central, Eastern and Southern Africa, and the Horn of Africa—the office advances national priorities through strategic initiatives in Climate Action, Health, Infrastructure, Peace and Security, Middle-Income Country Support, and Small Island Developing States (SIDS).

The Regional Office provides strategic leadership, operational support, and oversight in key areas including Partnerships, Communications, Management and Oversight, Infrastructure and Project Management, Health and Safety, and Security. By promoting excellence in project delivery, fostering knowledge sharing, and driving continuous improvement, the office contributes to sustainable infrastructure, transparent resource management, and a better quality of life for communities across the continent.

About the Country/Multi-Country Office

Based in Addis Ababa, the Horn of Africa Multi-Country Office (HAMCO) delivers project management, procurement, and infrastructure services across Djibouti, Ethiopia, South Sudan, and Sudan, with a primary focus on health, agriculture, and economic development. Established in 2009, HAMCO partners with governments and development stakeholders to implement impactful, results-driven initiatives that contribute to sustainable development. Since 2024, new projects have been aimed at expanding access to healthcare, education, energy, and livelihoods, particularly in underserved and conflict-affected regions.

HAMCO also provides human resource management services, supporting the effective implementation of development initiatives. Key efforts include equipping research facilities, strengthening education and health systems, building vaccine research capacity, and enhancing resilience in communities affected by crisis. Through these interventions, HAMCO contributes to inclusive growth, regional stability, and the achievement of the Sustainable Development Goals (SDGs) across the Horn of Africa.

Role Purpose

The intern will provide support to the ICT Officer in managing ICT infrastructure, providing technical assistance, and ensuring the smooth operation of ICT systems within the Horn of Africa Multi-Country Office.

Functions / Key Results Expected

1. ICT Support and Maintenance

Assist in the maintenance of ICT infrastructure, including computers, printers, and network equipment.
Provide first-level technical support to staff, troubleshooting hardware and software issues.
Assist in the installation and configuration of software and hardware.
Maintain an inventory of ICT equipment and software licenses.

2. Network and System Administration

Support the ICT Officer in managing the local area network (LAN) and wide area network (WAN).
Assist in monitoring network performance and security.
Support the administration of user accounts and access permissions.
Assist in the implementation of data backup and recovery procedures.

3. knowledge building and sharing

Assist in the preparation of ICT-related documentation, including user manuals and troubleshooting guides.
Assist with employee training on ICT equipment and software application.
Maintain accurate records of ICT support requests and resolutions

Skills

Computer Literacy, Network Administration, System Administration, Technical Support, Troubleshooting.

Education Requirements

Required:

Must be currently enrolled in, or have recently completed (within three years prior to the application date of the internship) a Bachelor’s degree in Computer Science, Information Technology, or a related field.

Desired: