Hospitality Expert

Sequa gGmbH is a globally operating non-profit development organization. Since 1991 Sequa has carried out programmers and projects of international cooperation in close collaboration with the German private sector. Sequa offers know-how and long-term experience in capacity development for chambers and associations (BMOs), vocational education and training, private sector development and trade promotion. The organization is based in Bonn, Germany. Sequa employs more than 100 persons (2023) and reported a turnover of EUR 60 m in 2023.

We are offering a project-based assignment as

Hospitality Expert (m/f/d)

Location: Addis Ababa, Ethiopia

Assignment Period: June 2025 – Sept. 2025

Working time scope: up to 20 days

Project: SME Support Scheme in the GIZ-Special Initiative “Decent Work for a Just Transition”

Job Code: ETH-1013 Hospitality Expert

The Project

Within the GIZ Program Special Initiative ” Capacity building training in tourism academy “, sequa implements the “The Tourism sector Support Scheme targeting growth orientated Tourism ” project for Arba Minch area in Ethiopia. With this, sequa aims to facilitate capacity building and enhancing the job quality and creating new jobs Ethiopian Tourism sector service providers by increasing their competitiveness and quality service so that their services will satisfy the demand on local and international markets.

Benefiting companies and professional individuals receive flexible and demand-oriented funding consulting, technical training, on areas of different section of the general topics of capacity building. A special focus will be on to initiate, inform, and facilitate community participation in the operation of two eco-friendly campsites in a remote area of Ethiopia. For further information visit the website Yared tour & travel Ethiopia .

sequa has selected Yared Tour and Travel PLC through a vetting process. Yared Tour and Travel PLC was founded in 2007 and conducts tour operator services with partners specialized showcasing Ethiopia’s rich culture, diverse landscapes, and historical heritage while prioritizing eco-friendly and community-based tourism. Additionally, Yared Tour and Travel PLC operates with a special focus on the Southern People’s Nations Region to engage and empower local communities by providing sustainable livelihoods through eco-tourism, cultural exchange, and employment opportunities in adopting and promoting eco-friendly practices and engaging the community all aspects of the operations, ensuring our tourism activities leave a positive environmental and benefit the community.

The objective of this assignment is to create two eco-friendly campsites in the community of Bonke and Zegit to attract visitors and create a comprehensive expertise in hospitality operations and encompassing customer service. The responsibility of the expert is to assess, analysis the existing hospitality service and design and conduct training through operational support and develop marketing and business development.

 

Your Tasks / Responsibilities

Assessment & Analysis

• Conduct situational analysis of existing hospitality services (e.g., accommodations, F&B, customer service).
• Evaluate current operational standards and identify gaps in service quality, hygiene, staff skills, and guest experience.

Capacity Building Training

• Design and deliver tailored training modules on key hospitality functions:
• Customer Service excellence, Food and beverage service and management, Housekeeping Standards and Operation and Camp logistic coordination
• Conduct hands-on training sessions and on-site coaching to upskill frontline staff and supervisors.
• Introduce standard operating procedures (SOPs) and service protocols based on industry’s best practices.

Operational Support

• Advise on improvements in daily operations to enhance efficiency and guest satisfaction.
• Support the implementation of basic accounting practices, reservation systems, and internal controls.
• Guide businesses on sustainable and locally appropriate hospitality practices.

Marketing & Business Development

• Provide guidance on marketing, and promotion strategies suitable for small-scale or local tourism businesses.
• Support the development of guest feedback systems and review management.

Your Qualification / Skills

• Bachelor’s degree or diploma in Hospitality Management, Tourism, Eco-tourism, Community Development, or a related field.
• Additional certifications in sustainable tourism, eco-lodge operations, or community-based tourism are an advantage.

Your Working Experience

• Minimum of 7–10 years of professional experience in the hospitality and tourism industry, with a focus on operations, training, or consultancy
• Familiarity with basic business functions such as booking/reservation systems, guest management, hygiene protocols, and basic accounting in tourism settings.
• Practical experience in developing and implementing standard operating procedures in hospitality operations.
• Demonstrated experience working with or community-based tourism initiatives
• Please send us a cover letter, your CV in the EuropeAid format, relevant resumes, and your daily fee expectation in ETB. If you apply as a firm, please send your company profile and financial proposal. Please provide a clear description of achievements and experience.