Corporate Business Relationship Manager-IFB | Addis Ababa

Location: Addis Ababa, Ethiopia

Organization: Dashen Bank

Deadline: April 18, 2026

Job Description

Vacancy Number: DB_EX/HO/056/26

Job Summary

Corporate Business Relationship Manager-IFB is responsible for growing and maintaining a portfolio of clients within the assigned sector by recommending or selling IFB Corporate Banking products and cross selling other Bank products and services so as to enhance value-add relationship with existing customers.
In addition, the role holder is responsible for prospecting and acquiring new customers, pursuing incremental business within the existing customer base, managing customer expectations to sustain the business relationship and providing business advice that will benefit the client.

Academic and Professional Qualifications

Bachelor’s Degree in accounting/accounting & finance, marketing management, business administration, banking, or related field.
Master’s Degree in accounting/accounting & finance, marketing management, business administration, banking, or related field is added advantage.
Diploma/ Certificate in Islamic banking finance or related field is an added advantage.
Experience in corporate banking is highly desirable.

Experience

Minimum of Eight (8) years relevant experience out of which two (2) years at middle or line management post.

Functional/Technical Competencies

Business development: Ability to identify and pursue new business opportunities, build and maintain relationships with stakeholders, and drive sales growth and revenue through PESTEL and other environmental analysis tools.
Credit/financing analysis: Ability to evaluate credit applications, assess borrower creditworthiness, and structure financing solutions that balance risk and return, while adhering to credit policies and procedures.
Customer portfolio management: Ability to analyze customer base, segment customers into clusters, and provide input for differentiated value propositions.
Relationship management: Ability to build and maintain strong relationship with customers to ensure their satisfaction and loyalty.
Regulatory compliance knowledge: Awareness of relevant laws and regulations to ensure adherence and mitigate risks in business operations.
Customer data analysis and interpretation: Ability to collect, analyze and interpret data related to customer behavior, preference, trend… and consult customers on their business for cross-selling and upselling.
Credit/financing monitoring & follow-up: Ability to proactively monitor credit exposures, identify potential risks, and take timely action to mitigate losses, while maintaining strong relationships with borrowers.

Leadership Competencies

Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success
Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.
Customer insight: The ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.
Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.
Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.
Risk management: ability of leaders to identify, assess, and mitigate potential risks that could impact their organization’s objectives or operations.
Digital savviness: ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.
Emotional Intelligence (EI): ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.
Decisiveness: ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology).

Behavioral Competencies

Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
Continuous Improvement: Commitment to always finding ways to do things better.
Agility: Ability to move quickly and easily.
Responsiveness: Ability to adapt to change and meet new demands quickly.
Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
Empathy: Understand and share the feelings, perspectives and experiences of customers.
Data driven; Consistently utilizing data to drive work and make informed decisions.
Respect: is the glue that holds teams, organizations, customers together.
Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.