Call Center – Afaan Oromo Speaker

Job Description

We are seeking a highly motivated and organized Facilitator Coordinator to support the implementation of project activities across targeted locations. The role involves ensuring smooth coordination, timely follow-ups, and effective communication with facilitators who oversee linguistic data contributors. The ideal candidate will be trilingual—fluent in Afaan Oromo, Amharic, and English—and possess strong interpersonal and organizational skills.

Responsibilities

Answer incoming phone calls, emails, and chats from customers and adequately respond to their inquiries

Schedule and conduct outgoing calls to follow up with customers

Provide exceptional customer service by listening to our customers’ inquiries, identifying their need and resolving any issues they may have

Escalate complex issues to the appropriate department or supervisor

Meet or exceed performance metrics such as call quality, productivity, and customer satisfaction

Keep accurate records of customer interactions and transactions Input data collected on excel spreadsheet on the data base

Stay up-to-date with product and service knowledge Call customers to follow up on registration and assist in the registration process online

Assist in the creation of support documentation such as FAQs Maintain a positive and professional attitude while delivering exceptional customer service at all times

Assist in project coordination and provide general support as needed

Contribute to project-related tasks, including documentation, research, and data organization.

Requirements

Bachelor degree in any field

Prior experience in a customer service or call center role preferred

Excellent communication skills, both verbal and written

Fluency in Afan Oromo and Amharic

Moderate to advanced proficiency in English is preferred

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Strong problem-solving skills

Proficient in Google Workspace

Ability to work independently and as part of a team.