Branch Manager “D” -Branch Offices, Addis Ababa

• Position: Branch Manager “D”
• Place of Work: Branch Offices, Addis Ababa

About the Organization:

Kebronhill Microfinance Institution S.C. (KHMFI) pioneers accessible financial services, merging vision with action. Licensed by the National Bank of Ethiopia (MFI/071/2024) under Proclamation No. 626/2009, we champion community upliftment by blending profitability with social impact. Committed to regulatory integrity, we welcome Ethiopians, foreign nationals of Ethiopian origin, and organizations to join our journey. With a focus on innovation and inclusivity, KHMFI leads microfinance excellence, empowering individuals for a brighter future. Join our transformative vision and help shape a better tomorrow with us.

Major Duties and Responsibilities:

1. Oversees verification of client identity and assesses the creditworthiness of their businesses.
2. Chairs the Branch Credit Committee (BCC) and actively participates in the evaluation, approval, or rejection of loan applications in accordance with delegated authority.
3. Oversees savings deposits and withdrawals to ensure compliance with organizational policies and procedures.
4. Coordinates efforts related to growth areas and forecasts loan disbursement projections.
5. Drive sales growth by developing strategies, setting targets, and motivating staff.
6. Maintain excellent customer relationships, address concerns, and enhance customer satisfaction.
7. Plans personnel capacity, selecting new staff, undertakes fair & equitable HC/HR and evaluating existing staff in accordance with management decisions
8. Ensures that the branch staff maintain very high morale, identifies capacity building needs and ensures adequate and updated training is provided;
9. Undertakes annual performance appraisals and staff development plans.
10. Monitor budgets, expenses, and profitability while ensuring financial objectives are met.
11. Ensure adherence to legal, regulatory, and company standards.
12. Manage branch assets, inventory, and supplies efficiently.
13. Analyze local market trends and competitors to identify growth opportunities.
14. Prepare and present reports on branch performance to senior management.
15. Handle operational and employee issues effectively to maintain branch stability.
16. Perform additional duties as assigned by the district and headquarters.

Planning & Integration

• Develop the branch’s business plan and annual work plan, including projected targets and required resources, and submit them for approval to the Senior Management Team (SMT).
• Review and adjust plans as necessary to respond to changing circumstances, operational needs, or strategic priorities.

Marketing 

• Promote the branch’s loan, savings, and other financial services to existing & prospective clients to support business growth and client engagement.
• Plan and implement targeted promotional initiatives within the branch’s designated market area to increase visibility, attract new clients, and strengthen the institution’s market presence.

Terms of Employment: Permanent  

Salary: As per the Institution salary scale

Qualification and Technical Skill Required

• Bachelor’s Degree/MSc. in Banking, Accounting, Finance, Management or a related field.
• Certifications in business management, sales, or finance are advantageous.
• Determined personality with initiative, perseverance and the ability to motivate and manage a team.
• Capability and willingness to take responsibility and highly developed sense of rectitude
• Ready to comply and live up to and in accordance with the organization Ideals and Core Values
• Able to plan and manage finances, including a basic understanding of accounting.
• Be a good trainer, facilitator, mentor, and coach
• Leadership & team management, communication and marketing skills
• Strong sales and business acumen.
• Excellent customer service and problem-solving skills.
• Effective communication and negotiation abilities.
• Analytical thinking and strategic decision-making.
• Be proficient in Microsoft office applications.

Experience:

• 4 years of experience in Banking, Microfinance, or Related services.
• Proven track record in leadership, team management, and achieving business objectives.
• Experience in customer service, sales, and financial planning.