Branch Business Relationship Manager – RMSME

Location: Addis Ababa, Ethiopia

Organization: Dashen Bank

Deadline: June 6, 2026

Job Description

Vacancy Number: DB_EX/WAD/005/26

The Branch Business Relationship Manager-RMSME is responsible for planning, organizing, leading, and controlling business development activities within the branch team in the assigned region.
In addition, the job holder is be responsible for attracting, deepening and managing financial relationship to meet deposit and loans growth goals, achieve business growth for the Bank in the Retail & MSME market segment, promote and sell other products and services of the Bank to enhance value-add relationship with existing customers.

BA Degree in Accounting, Marketing Management, Business Administration, Banking, Finance or related Business field

A distinguished professional history demonstrating an in-depth understanding of Retail & MSME banking.
Knowledge and experience in modern sales and marketing practices in financial services industry to provide visionary guidance on strategic changes to drive performance.
Strong negotiation skills to prospect and close business.
Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
Extensive banking background, including understanding credit, risk management, and compliance requirements.
Demonstrated ability to engage and influence senior level leaders regarding key business priorities, issues and initiatives.
Project management skills.

Result driven: The ability and commitment to achieve tangible outcomes and deliver measurable results that contribute to the organization’s success
Coaching: The ability to facilitate the growth, development, and performance improvement of team members through effective guidance, feedback, and support.
Customer insight: The ability to understand and anticipate the needs, preferences, and behaviours of customers to drive business success. foster collaborations, and maintain partnerships with stakeholders to achieve common goals.
Partnership engagement: The ability to effectively build and maintain partnerships with various stakeholders to achieve shared goals.
Service excellence mind-set: Deep commitment to deliver exceptional customer experiences and fostering a culture of service excellence.
Risk management: Ability of leaders to identify, assess, and mitigate potential risks that could impact their organization’s objectives or operations.
Digital savviness: Ability of leaders to effectively leverage digital technologies and tools to drive innovation, efficiency, and growth within the Bank.
Emotional intelligence (EI): Ability of leaders to understand, manage, and leverage emotions both their own and those of others in order to effectively influence and inspire others.
Decisiveness: The ability to prioritize and effectively allocate resources and make investments decision to enhance accessibility and build organizational capabilities (people, process and technology

Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
Commitment to always finding ways to do things better.
Ability to move quickly and easily.
Ability to adapt to change and meet new demands quickly.
Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
Understand and share the feelings, perspectives and experiences of customers.
Consistently utilizing data to drive work and make informed decisions.
Conducting oneself with competence, integrity, and respect in a work setting.
Embracing diversity, respecting unique identities, and fostering belonging.
Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.