UI/UX Designer

This is a new position for Inkomoko, as we are doubling our 7-person IT team in the coming months as we scale into new geographies.  As a member of the IT team, the successful candidate will work closely with the users to ensure that any products that the IT team are easy to use, on-brand, and create a great user experience.

Design and Functionality for Users (80% time)

• Identify gaps and challenges in UI/UX and propose improvements for change, working through the development process with end users
• Gather and evaluate user requirements in collaboration with product managers and developers
• Illustrate design ideas using storyboards, process flows, and sitemaps
• Design graphic user interfaces elements, like menus, tabs, and widgets
• Build page navigation buttons, search/input fields
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look, present to stakeholders for feedback, and iterate as needed based on feedback and functionality.
• As we expand into new geographies, conduct user research and product testing with new market segments
• Proactively and effectively communicate to project sponsors
• Work closely with developers to implement the approved designs and approaches
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Coordinate with the QA Analyst for generating insights on any usability issues
• Adhere to Inkomoko style standards on fonts, colors, and images
• Use Asana and Jira to record project status and documentation

Other User Experience Supports (20% time)

• Serve as the in-house expert in user experience, including supporting other staff to work HCD processes to create better user experiences (even non-tech ones)
• Coordinate with other colleagues for project prioritization along the IT Roadmap
• Support and backup other IT colleagues as needed and other duties as assigned
• Proactively identify development needs and raise those for plans for approval and implementation
• Troubleshoot for all users, particularly for high-value users like directors

• At least 3 years experience with creating user experiences in digital interfaces
• Previous experience working with low-digital literacy clients in rural areas in East Africa
• Coding experience preferred in our stack: Python, XML, Javascript, Postgresql
• Great communication skills with a variety of people
• A champion of HCD with lots of empathy
• Commitment to fixing the problem, not promoting one solution
• Graphic design skills and experience building wireframes and storyboards
• Fluent in written and spoken English, plus at least one other East African language

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:

• Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity
• Opportunity to work with a talented, passionate, and committed team of professionals across the region
• Ability to make a significant social impact and contribute to economic growth
• Competitive salary, and potential KPI-based bonus
• Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.

TO APPLY

If you have matching qualifications for the role, please submit your cover letter and CV to https://aec-jobs-portal.web.app/jobs-details/all/919.

Only shortlisted candidates will be contacted.

Inkomoko is an affirmative action/equal opportunity employer.  Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.  As a company we have policies in place that promote diversity, equity and inclusion at all levels.

NB: We do not employ staff whose background is not suitable. All employment is conditional upon the successful completion of all applicable background checks.