ToR: Document and Share Success Stories of the I-BPO Project

Organizational Background

The Ethiopian Center for Disability and Development (ECDD) is an Ethiopian development organization established in 2005 and re-registered at the Agency for Civil Society Organizations as an Ethiopian Development Organization with Certificate No. 0321 under Proc. No. 1113/2019. ECDD collaborates with other organizations to promote and facilitate the inclusion of persons with disabilities and disability issues in mainstream service delivery and development programs, envisioning a disability-inclusive Ethiopia, where persons with disabilities exercise their human rights and have access to mainstream services and opportunities on an equal basis with others.

Currently, ECDD is implementing a new livelihood project titled “I-BPO: Upskilling and Employing Persons with Disabilities through an Inclusive Business Process Outsourcing Ecosystem” with the financial and technical support of GIZ. The project aims to establish a functioning disability‑inclusive BPO ecosystem where persons with disabilities are equipped with foundational skills in collaboration with universities, BPO companies and employers committed to disability inclusion, and national institutions are aligned to sustain and expand opportunities.

Following the implementation of the project, ECDD is seeking a competent consultant to collect and document the success stories of the I-BPO Project.

Objectives

 The following are the objectives of the task:

• To capture and produce success Story Document of the I-BPO Project from five intervention areas (Addis Ababa, Bahir Dar, Adama, Hawassa, and Arba Minch City Administrations, including the interventions made in the five city administration residents target right holders of the project, who are persons with disabilities; the projects’ six target universities (Addis Ababa Science and Technology, Adama Science and Technology, Bahir Dar, Hawassa, Arba Minch and Saint Mary Universities); the Ethiopian Outsourcing Association (EOA) and Business Process Outsourcing (BPO) Companies; the Cities’ Organizations of Persons with Disabilities (OPDs).
• To capture and produce the best stories of change of right holders of I-BPO project from the five intervention areas having adequate contents and qualities that can be transferred to other projects and areas as lessons.

Scope of the Work

• Capture and produce successes of the I-BPO Project interventions and stories of change in the five intervention areas and project target persons with disabilities, the universities, the OPDs, the EOA and BPOs, and the cities’ relevant government institutions.

The consultant will carry out the following specific tasks:

• Document Review: Review relevant project proposals and reports, internal and external evaluations, monitoring data, and other relevant project documents, and discuss them closely with the project team in Addis Ababa and the five cities
• Collection of Stories: Collect stories of changes/success stories from the project target rights holders and relevant stakeholders (persons with disabilities, universities, OPDs, EOA, BPOs and relevant government institutions) in the five cities through well-designed data collection tools and techniques.
• Develop well-structured and engaging success stories
• Prepare success stories in text, accompanied by quality photographs, infographics, and branding elements following ECDD and the GIZ visibility guidelines.
• Submit the draft success stories for feedback to ECDD.
• Incorporate comments and finalize the document as required by the ECDD.

Roles and Responsibilities of Both Parties

ECDD

• Facilitate the processes of timely collection of information and provide documents at all target areas of I-BPO Projects
• Oversee and monitor the entire process of collecting and documenting the project success stories and case stories of the project target individuals, companies and institutions.
• Disburse the agreed-upon consultancy fees to the consulting company, subject to applicable income tax deductions.

Consultancy Firm

• Present a concept note that shows how all the processes of success stories and case stories will be developed, documented, and disseminated;
• Ensure that all processes adhere to ethical standards, including compliance with ECDD’s Safeguarding Policy and obtaining informed written consent from all participants, especially persons with disabilities;
• Deploy qualified professionals to execute the assignment effectively;
• Present a draft report document, and actively seek and incorporate feedback from ECDD at key stages of the documentation process;
• Submit a final draft version of the documented best practices for ECDD’s review and feedback;
• Timely finalize the documentation based on ECDD’s input and submit the approved version in both soft and hard copy formats.

Expected Deliverables

The assignment will result in the following key outputs:

Inception Report: A detailed document outlining the proposed methodology and work schedule, to be submitted within three days after signing a contract agreement.

Draft Report: The draft Success Story document should present the findings from the review and analysis of the I-BPO project report, highlighting key success stories and case stories of change. The report should also draw out lessons learned and provide initial recommendations for strengthening, replicating, and scaling up effective approaches as a result of the project.

Final Report: The final document should be consolidated taking into account the comments and feedback provided by the ECDD and the donor. 

Duration of the Assignment

The consultant is expected to complete and submit the final deliverables, including all collected and documented best practices and success stories, and case studies, within 30 (thirty) calendar days from the date of signing the consultancy contract.

Selection Criteria

The Technical and Financial Proposals will account for 70% and 30% respectively of the selection criteria, broken down as follows:

Schedule of Payment

• First Installment of 30% of the amount upon submission of the Inception Report and signing of the Contract
• Second Installment of 30% upon submission of the draft document
• Final Installment of 40% of the amount upon submission and acceptance of the documentary production by ECDD, upon receipt of the final invoice from the Consultant.

Qualifications and Experience Required for the Consultant

• Proven experience in disability-inclusion issues
• Proven track record of preparing similar work; advanced degree in Communications, Journalism, Development Studies, language and linguistics, or a related field
• Minimum of five (5) years of experience in documentation, communication, or publication development for NGOs or development organizations.
• Demonstrated experience in writing and designing impact documentation or preferably in disability inclusive success stories.
• Excellent writing, editing, and storytelling skills in English
• Proven experience in disability inclusion and working with OPDs and government organizations, especially in relation to the rights of persons with disabilities.
• Possession of a valid business license and tax registration certificate, as required by law.
• Clear commitment to meeting deadlines, supported by adequate staffing, logistical and professional capacity.
• Applications from consultancy firms or consultants that include members who are persons with disabilities are highly encouraged.

Essential Requirements

• Copy of renewed Registration Certificate
• Valid Business License for the assignment
• At least two relevant works (documents)
• Other relevant supporting documents