Technical Cloud Support Engineer

Job Description

Department: Information Technology
Location: Head Office

Purpose of the Job

As a Technical Cloud Support Engineer, you will be responsible for ensuring the seamless operation and maintenance of the organization’s IT infrastructure, both on-premises and in the cloud. This role involves resolving user issues, managing network and system configurations, and ensuring security and compliance. Additionally, you will monitor IT infrastructure services, manage core network services, and troubleshoot network connectivity. You will also deploy, manage, and monitor Azure cloud services, and maintain security and compliance. Furthermore, you are expected to create user-friendly manuals, assist with online session setups, and provide technical support to users. Besides this, you will set up equipment for employee use, perform minor repairs, and manage user accounts and permissions.

Main Duties and Responsibilities:

• Diagnose and resolve technical issues related to hardware, software, networks, and cloud services.
• Respond to and manage incidents, minimizing downtime and ensuring service availability.
• Identify and analyze recurring problems, implementing solutions to prevent future occurrences.
• Provide technical assistance and support to end-users or clients, ensuring customer satisfaction.
• Deploy, configure, and maintain cloud resources, such as virtual machines, storage, and networking components.
• Monitor cloud infrastructure performance, identify potential issues, and optimize resource utilization.
• Implement and maintain security measures to protect cloud environments and data.
• Automate routine tasks and processes using scripting languages and tools.
• Create and maintain technical documentation, knowledge bases, and troubleshooting guides.
• Collaborate with other teams, such as development, operations, and security, to resolve issues and improve services.
• Stay up to date with the latest technologies and trends in cloud computing and technical support.
• Manage small to medium-sized projects related to technical and cloud initiatives.
• Provide training and guidance to end-users or other team members on technical and cloud-related topics.
• Work with third-party vendors to resolve technical issues or procure cloud services.

Qualifications and Experience