System Strengthening Officer_Last Mile Project

Introduction

CORDAID is a Dutch, international non-governmental organization which combines 100 years of experience and expertise in emergency aid and structural poverty eradication. CORDAID believes in a world without poverty and exclusion. We strive for a just and sustainable society where every person counts. We stand for knowledge and talent sharing between North and South, between farmers and businesses, between activists and policymakers. Where poverty, conflict and exclusion tear up societies, we connect people and communities. We also stand for professionalism, expertise and solidarity across borders, to make a difference where it is most needed. Together with more than 600 partner organizations in Africa, Asia, the Middle East and Latin America we structurally improve the living conditions of the poorest and most excluded populations – the bottom billion.

Job’s aim

The System Strengthening Officer (SSO) Last Mile Project is part of the SSO team consisting of other System Strengthening Officers. S/he works in direct collaboration with and under the responsibility of the Project Coordinator and System Strengthening Team Leader_Last Mile Project , to whom s/he reports directly.

S/he will provide different LMP related trainings for relevant professionals from Health Facilities, conducts monthly coaching and technical assistance for Bunno Bedelle Zone Health Facilities included into the LMP and follow up the smooth implementation of the Medexis system. In addition, s/he will collect, aggregate and analyse logistics data to track the progress of Last Mile Project KPIs. Furthermore, the officer will provide technical support to contracted woreda and zonal pharmaceuticals logistics officers as well as EPSS hub personnel on the implementation of the Medexis system.

Responsibilities and Accountability

Organizing and providing LMP trainings

• Create training material, Standard Operating Procedures and PPT’s for training in use of Medexis and training in Ethiopian Pharmaceuticals Supply Service (EPSS) processes.
• Coordinate training material via the i+ solutions web-based training portal, i+ academy
• Coordinate training of health facilities in liaison with the Project Coordinator and System Strengthening Team Leader_Last Mile Project .
• Manage the training of health facilities in collaboration with relevant stakeholders.
• Measure the impact of the training of the health facilities, the participants satisfaction and their learning level.
• Provide regular capacity building to health facilities on supply chain

Coaching and Technical Assistance (TA)

• Conduct monthly onsite technical support to health facilities including Medexis system implementation.
• Conduct monthly coaching, technical assistance, and mentoring of health facilities on stock management of medicines: medicines dispensing, stock taking, recording and reporting practices of supply chain management including reporting into the software, as well as inventory management techniques, and storing of pharmaceuticals.
• Provide feedback to the involved HF’s and respective woreda health offices on observations and gaps noted during monthly coaching and technical support
• Provide feedback to the Project Coordinator and System Strengthening Team Leader_Last Mile Project on observations and gaps noted during the monthly coaching and technical support
• Provide technical assistance on Forecasting and quantification

Data for KPIs and DevResult

• Quarterly collect logistics and supply data for the project progress indicative key performance indicators and DevResult report
• Systematically aggregate and analyze the data to visualize the progress of the project indicative KPIs
• Provide feedback and recommendation to the Project Coordinator and System Strengthening Team Leader_Last Mile Project on observations and gaps indicated by the KPIs

Medexis System

• Identify any Medexis bugs/issues and report to the Project Coordinator and System Strengthening Team Leader_Last Mile Project
• Report the identified Medexis bugs to the i+ solutions and/or Medexis developers via the hypercare support model.
• Timely respond to Health Facilities inquiries and provide technical support on Medexis implementation based on their request
• Identify the Medexis features and functionalities that needs to be added and/or further adapted to meet the national Pharmaceuticals Supply Chain System requirements and report to the Project Coordinator and System Strengthening Team Leader_Last Mile Project

Reporting

• Submit quarterly progress reports and weekly updates to the Project Coordinator and System Strengthening Team Leader_Last Mile Project
• Ensure that proper LMP files of all contracted parties are maintained
• Submit the monthly returns of the logistics, finance, and administrative activities to the Field Office Coordinator.
• Make sure that the project progress indicative KPIs for DevResult report is submitted to the Project Coordinator and System Strengthening Team Leader_Last Mile Project on quarterly basis
• Prepare and submit the LMP quarter work plan along with cash flow projection plan to the Project Coordinator and System Strengthening Team Leader_Last Mile Project
• Produce a post training report and submit to the Project Coordinator
• Identify and make recommendations to overcoming obstacles and challenges encountered during the implementation of the LMP

Networking

• Ensure timely and regular communication and information sharing is in place with the Project Coordinator and System Strengthening Team Leader_Last Mile Project . Communicate timely of any planned coordination meetings at EPSS/zonal/woreda level where Cordaid should be represented to address Pharmaceuticals Supply Chain Management issues.
• Represent the Cordaid, establishing, and maintaining good relations with key stakeholders in the targeted districts of the Bunno Bedelle Zone.
• Attend at least one EPSS Hub/ Bunno Bedelle Zonal Health Department/ Woreda level meeting per quarter.

Attend to any other duties as directed by the Project Coordinator and System Strengthening Team Leader_Last Mile Project .

Qualifications and Experience

1. Higher level education at master’s level in Pharmacy.
2. 6-8 years’ experience (primarily in training) and understanding of the supply chain for health products in Ethiopia.
3. 6-8 years hands on experience from primary health facilities or district health facility administration and supply chain processes in Ethiopia.
4. Experience in monitoring & evaluation.
5. Knowledge of the health sector.
6. knowledge of forecasting and qualification in health commodities supply chain
7. Knowledge and experience of health supply chain management and LMIS mechanisms for health facilities.
8. Knowledge and experience of working on an electronic tool for medicines management: DHIS2 and implementation of software solutions, preferably LMIS mechanisms.
9. Knowledge and experience of the functioning of EPSS is an added advantage
10. Degree in medicine is an added advantage.

Knowledge and Skills

1. Independent, dynamic, and capable of organizing his/her work, while having the ability to work accurately.
2. Good networking and social skills
3. Good command (in writing and verbally) of Afaan Oromo and English language.
4. Fluency in Amharic language is an added advantage.
5. Ability to analyze and present data in well written reports. Experience in preparing attractive reports, presentations and in facilitating skills.
6. Ability to work and succeed under less supervision and guidance, meeting deadlines.
7. Willing to work and to frequently travel long distances in the Bunno Bedelle Zone.
8. Able to ride and in the possession of an (Ethiopian) motorbike license.

Competences

1. Collaboration
2. Integrity
3. Organizational Awareness
4. Networking
5. Planning & Organization
6. Problem solving
7. Analytical