Surgical Program Manager at Operation Smile Ethiopia

Under the supervision of the Country Manager, the Surgical Program Manager leads the design, planning, execution, monitoring and evaluation of all surgical programs of Operation Smile Ethiopia office. The Surgical Program Manager is highly technical person with clinical expertise who provides technical and managerial guidance and support to the surgical program coordinators at partner hospitals, closely works with the clinical volunteers at the hospitals to advance the cleft and general plastic surgical service in Ethiopia.

The Surgical Program Manager is responsible for oversight of the surgical programmatic works, management of surgical programmatic team members, and partnership hospitals, deliverables of all surgical outputs, managing surgical related data and reporting under Operation Smile Ethiopia Office. The Position reports to the Country Manager.

Key functions

Surgical Program Planning

• Closely working with the Country Manager, Surgical Program coordinators, Regional Director and other key staff members, leads the design of long term surgical strategic plan and goals of Operation Smile Ethiopia.
• Serve as point of contact and resource person for all clinical and surgical related areas in the country office
• Identifies needs from partner hospitals by working with plastic surgeons, anesthesiologists and other clinical teams and provide input to the long term strategic plan and annual plans to ensure advancement of cleft and general plastic surgical program in the country
• Leads the development of short term and annual planning process of the surgical plan of the country office.
• Works closely with the global program operation team in aligning the annual and long-term plans of the country program with focus on surgical areas
• In collaboration with Finance and Operation Manager, Country Manager and other teams, responsible for leading the preparation of annual, quarter and short-term budget for activities related to surgical programs.

Partnership

• Foster strong partnership with the partner hospitals by closely working with the clinical teams/volunteers and leadership of the partner hospitals
• Represent Operation Smile Ethiopia on technical /surgical national and subnational technical working groups such as Craniofacial deformity, congenital anomaly and other surgical working groups and provide technical inputs
• Work closely with Operation Smile regional and head Quarter technical teams such as Program Operations, Medical Oversight, volunteers’ management and others to align the program objectives and also make contributions to the global OSI
• Work with local associations including Ethiopian Society of Plastic and Reconstructive Surgeons, Ethiopian Society of Surgeons, and others to foster strong partnership
• Establish working relationship with national and international organizations working in the areas of surgical program in Ethiopia

Surgical Programmatic Delivery

• Responsible for leading the implementation of the annual plan and detailed implementation activities of surgical program in the country office
• In closely working with the Surgical Program coordinators, Logistics and finance teams, ensure that all logistics required for running the surgical program at each hospital is in place
• Provide continuous technical support and oversight to the surgical program coordinators and clinical volunteers at the partners hospitals to ensure delivery of high-quality surgical services leading to highly improved surgical outcome among cleft and general plastic cases

Surgical Program Monitoring, Quality and Reporting

• Provides regular supportive supervision to all partners hospitals, and assists the surgical program coordinators in clinical areas
• Handles regular meetings with the Surgical program Coordinators, monitors status of implementation of surgical program activities and provides technical and programmatic guidance to the team
• Ensures that patient data are regularly collected using standard data collection tools and submitted to Country Manager and OSI regional and HQ Program Operation teams
• Organize field visit for National Medical Advisory Board members, compile the observations and feedback of the board members and lead implement the action plans
• Together with the Non-Surgical Program Manager, Country Manager and other team members, organize quarter program reviews to check the implementation status of the program activities planned in the quarter
• Responsible for preparing weekly updates, monthly progress reports, quarter and annual comprehensive reports for surgical program and submit to the Country Manager
• Ensure implementation of Operation Smile’s Global standard of care through working with the OSI Medical Oversight team, and clinical volunteers at each hospital
• Arrange regular meetings with the OSI regional and HQ medical Oversight teams to discuss on any surgical quality related issues
• Ensure the implementation of the use of the four Pillars checklist at each partner hospitals, facilitate the meeting of the OSI medical oversight team with clinical leads at each hospital on quarterly basis to assess the checklist.
• Manages the performance of the Surgical Program Coordinators on day to day, monthly and annual basis including reviewing and appraising their annual performance.
• Execute any other duties assigned by the immediate supervisor

Medical Doctor(MD ) with specialization in surgery with strong clinical background

· Work experience of at least 3-5 years after residency program in surgery

· Experience ,knowledge and practical exposure of project/program management

· Understanding of working in international NGO environment, preferably previous work experience in INGOs is a plus

· Ability to travel locally and international as required and as requested

· Excellent oral and written English communication skills required.

· Ability to use Excel, Word and Powerpoint effectively

· Ability to create and manage financial spread sheets and financial templates

· Must have excellent organization and time management skills and be able to prioritize requests efficiently and effectively

· Must be a motivated individual with proven ability to lead, coordinate and facilitate projects and teams with internal and external stakeholders

· Strong project management skills with proven experience to date

· Pro-active and approachable personality with ability to manage stress and communicate responses appropriately.

· Must be able to handle issues with diplomacy, tact and cultural sensitivity

· Ability to work off hours (on-call), sometimes responding to calls or e-mails early in the morning, late at night or on weekends.