Deadline: 5 Mar 2024
Job Description
Employee Contract Type:
Local – Fixed Term Employee (Fixed Term)
Monitor and review Registered Children (RC) data quality, encode and import all required data into Horizon system, process and handle all sponsor to child (S -C) and Child to Sponsor (C-S) communications, ensure system functionality and timely data transfer to GC server so as maintain smooth relationship among sponsors, children, families, communities and SOs which will contribute to donor transformation and the wellbeing of children.
- Receive, sort out, add route, produce Correspondence Control Form (CCF) and complete Sponsor to Child communications (Sponsor letters, Gifts/Parcels, GNs, queries, IL, etc.) in the system and dispatch them to the respective project officers with proper documentation for timely action with accountability.
- Ensure the delivery of child to sponsor (C-S) communications by checking the translated letters, producing sponsor labels and close all open correspondences in Horizon system in accordance with sponsorship standards. Network and closely work with CPO and HO level mail courier to ensure that all response letters (RL) are delivered to the respective post office based on the sponsorship standards.
- Check data quality and encode child monitoring data (Health/Nutrition. Immunization, Education and quarterly presence of Registered Children) and record Child/Family Support and Participation into Horizon with proper documentation regularly.
- Handle and maintain the proper functionality of Horizon system and other sponsorship hardware in the AP as per the technical and business requirements to ensure the effective and efficient use of sponsorship business.
- Follow up, resolve and report RC case management issues, data discrepancies, backlogs, etc… in closely working with Community Engagement and sponsorship officer and other AP team.
- Perform Horizon system upgrade and data reconciliation process as per the schedule and GC sponsorship guideline, ensure data transfer to/from GC server and report to program hub and HO Sponsorship System Support unit for follow up action.
- Handle all Registered Children (RC) personal files, sponsorship documents and other non-sponsorship data according to standards and check lists.
- Review and upload Sponsorship 2.0 activities/products such as (CGVs, CGPs, CUPs, CUVs…and etc.) in Horizon system to enhance child participation and voice.
- Handle and review system related activities on Annual Progress Report (APR), Christmas Card (CC), and other data related to AUTO APR information for data quality certifications on timely manner.
- Handle and monitor GNOD report and provide timely feedback on the status of Sponsorship Performance requested by Cluster Program Office, hub and Head Office, Support office and Global Centre (GC).
- Generate, analyze and share Horizon reports to His/her Supervisor on weekly basis to improve Sponsorship performance.
Total Required Professional \Experience
- Minimum of 3 years’ experience in WVE child sponsorship and development program
Required Education, training, license, registration, and certification
- BA/BSC in MIS, ICT, English, Psychology, Sociology, and other relevant fields with Experiences: Minimum 3 years and above experience in child sponsorship operation.
• Preferred: BA/BSC in ICT / MIS with 3 years and experiences in child sponsorship data handling.
• Technical Training qualifications required: Professional technical skill desired
o Basic computer skills in Windows, Ms Excel, Word, publisher and power point.
o Proven negotiation skills,
o Fluent writing and spoken English.
• Other:
Good knowledge in WV sponsorship programs is preferred.
Travel and/or Work Environment Requirement
- Willingness to work hostile environment.
Physical Requirements
- 90% travel to communities and health facility is required.
Language Requirements
- Fluent in English languages
Applicant Types Accepted:
Local Applicants Only