Service Delivery Technical Advisor

Amref Health Africa was founded in 1957 and has since grown to become the largest African-based international health development organisation; currently implementing more than 180 programs, reaching more than 40 million people across 35 African countries; and a staff complement of over 2,000. Headquartered in Nairobi, Kenya, Amref Health Africa has offices in ten countries in Africa – Burkina Faso, Ethiopia, Guinea (Conakry), Kenya, Malawi, Senegal, South Sudan, Tanzania, Uganda and Zambia. An additional eleven advocacy and fundraising offices are located in Europe and North America.

Amref Health Africa is driven by its vision of ‘Lasting health change in Africa’ and its mission ‘To catalyze and drive community-led and people-centred health systems while addressing social determinants of health’. We believe that the power to transform Africa’s health lies within its communities, and therefore strive to ensure that health systems are not only functional but that communities are empowered to hold these systems accountable for the delivery of quality and affordable health care.

Job Summary

Amref Health Africa in Ethiopia is seeking a Service Delivery Advisor to provide strategic and technical leadership to strengthen integrated protection and Sexual and Reproductive Health (SRH) services for at-risk and survivor adolescent girls and young women for its Dutch MoFA funded Future4Binti (F4B) project in Ethiopia. Future4Binti (F4B) is a locally led, gender-transformative, and conflict-sensitive initiative aimed at sustainably addressing harmful practices such as FGM/C, CEFMU, and intersecting vulnerabilities including disability, poverty, displacement, teenage pregnancies, and gender-climate risks.

Reporting to the Project Technical Lead, the Service Delivery Technical Advisor will ensure that comprehensive, inclusive, and gender-responsive services are available and accessible at all levels of the system, contributing to the prevention of harmful practices and ensuring survivors receive timely, quality care and support. The role will oversee the delivery of survivor-centered, adolescent-friendly, disability-inclusive, and climate-sensitive services in alignment with national policies and guidelines of Ethiopia. The Advisor will work closely with line ministry offices, health facilities, One-Stop Centers, safe/shelter houses, community structures, and implementing partners to strengthen coordination, referral pathways, and overall service quality.

Key Responsibilities

Technical Leadership

• Provide technical oversight to ensure integrated protection and SRH services are delivered in line with the government policies and strategies.
• Support the operationalization of the National Guideline for Clinical Management of Rape and Intimate Partner Violence and other relevant protocols.
• Provide technical leadership to strengthen the integration of protection and SRH services at health facilities, One-Stop Centers, and community levels.
• Develop/adapt SOPs, referral tools, job aids, and service standards contextualized to regional realities (including pastoralist settings).
• Conduct regular supportive supervision and quality improvement visits

Protection and GBV Response

• Provide technical support to strengthen survivor-centered GBV response services, including case management, psychosocial support, and safe referrals.
• Support functional and confidential referral pathways linking health facilities, police, legal aid, and social services.
• Strengthen safe spaces and community-based protection mechanisms for girls at risk of child marriage, FGM, and other harmful practices.
• Assist to ensure safeguarding, confidentiality, and ethical standards are maintained across all service delivery points.
• Support coordination with justice and law enforcement actors at woreda and regional levels.

SRH Service Strengthening

• Provide technical support to strengthen comprehensive adolescent- and youth-friendly SRH services at primary health care units
• Promote integrated outreach strategies through Health Extension Workers (HEWs) and community platforms.
• Ensure inclusion of girls with disabilities, internally displaced girls, and marginalized pastoralist communities.
• Support climate-sensitive and emergency-responsive service delivery approaches in drought- and conflict-affected areas.

Capacity Building and Mentorship

• Conduct training needs assessments for health workers, social workers, case managers, and HEWs.
• Deliver and/or coordinate training on GBV case management, adolescent-friendly SRH services, referral systems, and safeguarding.
• Provide ongoing mentorship and supportive supervision to facility and community-based service providers.
• Strengthen technical capacity of local CSOs and implementing partners on SRH and protection services.

Coordination and Representation

• Liaise closely with Federal and Regional Bureaus; Technical Working Groups on GBV and SRH & UN agencies and NGOs working on protection and SRH
• Represent the project in national and regional coordination platforms.
• Support alignment with national initiatives addressing child marriage and FGM.

Monitoring, Learning, and Reporting

• Strengthen routine data collection, analysis, and use for service quality improvement.
• Support documentation of lessons learned and best practices from different regional contexts.
• Contribute to donor reports and technical briefs.

Qualifications and Experience

• Master’s degree in Public Health, Reproductive Health, Social Work, Gender Studies, or related field.
• Minimum 7–10 years of progressive experience in protection and/or SRH programming in Ethiopia.
• Strong knowledge of Ethiopia’s GBV, child protection, and adolescent SRH policy frameworks.
• Proven experience in capacity building and supportive supervision.
• Experience working in pastoralist or humanitarian settings is an asset.

Core Competencies

• Strategic systems thinking and service integration expertise
• Strong facilitation and mentoring skills
• Ability to work across diverse regional contexts
• High ethical standards and safeguarding commitment

Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience. Closing date will be on Wednesday, 01 April 2026. 

Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @amref.org address.

Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.