Senior Operation Officer

Dololo Import and Export PLC is a leading Ethiopian supplier of high-quality paper products, specializing in the import and distribution of writing, printing, and specialty paper. Since entering the market, we import from globally recognized paper manufacturers in Asia, Europe, and the Middle East and currently supply major printing enterprises across Ethiopia.

Dololo Import and Export Company was founded in 2023 with the mission to provide our customers with the highest quality paper products at competitive prices. We are committed to building long-term relationships with our customers and partners, and we are dedicated to providing excellent customer service.

We have a team of experienced and knowledgeable professionals who are passionate about paper. We are committed to understanding the needs of our customers and providing them with the best possible solutions.

We are also committed to environmental sustainability. We offer a variety of FSC Certified Papers, and we are always looking for new ways to reduce our environmental impact.

Hence we need a qualified Senior Operation Officer. To oversee and optimize the daily operations of the three company by translating strategic plans into actionable operational systems The Senior Operations Officer will be responsible for managing cross-functional teams, improving organizational performance, ensuring operational alignment with strategic objectives, digitalizing core processes, leading transformational initiatives, and ensuring consistent execution across all three companies and departments including sales, marketing, finance, human resources, and operations. The SOO plays a key leadership role in driving efficiency, sustainable growth, and operational excellence

Strategic Operations Leadership

• Develop and implement operational strategies aligned with companies vision, business goals, and expansion plans.
• Design and implement business strategies, processes, and operational procedures aligned with the company’s strategic goals.
• Collaborate with the CEO and executive team to drive cross-functional synergy, performance improvement, and enterprise value creation.
• Translate corporate strategy into actionable operational objectives and KPIs for all business units.

Business Process Optimization

• Lead process audits and reengineering initiatives to improve efficiency, reduce costs, and streamline workflows.
• Implement standardized systems, tools, and operational best practices across the organization.
• Champion digital transformation and technology integration to enhance productivity and data-driven decision-making.
• Spread head the automation and digitalization of core operational functions

Operational Oversight & Performance Management

• Oversee daily operations across multiple divisions, ensuring timely delivery, quality standards, and resource optimization.
• Monitor key performance metrics and ensure accountability, efficiency, and continuous improvement in operations.
• Establish operational policies and ensure compliance with industry regulations and internal governance standards.
• Identify and execute process improvements using Business Process Management (BPM) tools and methodologies
• Lead company-wide performance management systems to improve accountability and efficiency
• Support the development and implementation of annual operational plans, aligned with strategic goals
• Evaluate company performance and prepare regular reports by analyzing operational data, KPIs, and other key metrics

• MA in Business Administration, Operations Management, or a related field.
• 11 years of progressive experience in operational leadership roles, preferably in trade, logistics, manufacturing, or import/export sectors.
• Proven success in managing multiple departments and driving measurable business improvements.
• Strong experience in process improvement, data analysis, and performance monitoring tools.
• Proficiency in Microsoft Office, and project management tools
• Strong leadership, delegation, and team-building skills
• Excellent organizational, analytical, and decision-making ability
• Deep understanding of operational systems, business process design, and performance metrics
• High level of integrity, professionalism, and results orientation
• Strong interpersonal and communication skills (both Amharic and English)