Senior E-Banking Officer

A Senior E-Banking Officer is responsible for managing the day-to-day operations and development of the e-banking channels, including mobile banking, internet banking, Agency Banking ATM services, POS, and digital wallet systems. And overseeing a bank’s electronic banking channels, ensuring they are secure, reliable, and user-friendly. This role implementing the Digital Banking strategies of the Institution to enhance digital banking services, managing platform performance, and improving customer experience. The officer also plays a key role in ensuring compliance with regulations and collaborating with various teams to drive digital banking initiative

SPECIFIC DUTIES AND RESPONSIBILITIES

• Engage in the implementation, maintenance and support of e-banking platforms including mobile, internet, ATM, Agency Banking and Card Banking services.
• Collaborate with IT, operations, marketing, and vendors to implement and enhance digital banking functionalities and user experience.
• Monitor system performance and customer usage to recommend improvements and new features.
• Ensure compliance with regulatory requirements, cybersecurity standards, and internal policies.
• Handle escalated customer issues and ensure timely resolution of technical or service-related problems.
• Coordinate with vendors for timely updates, patches, and upgrades of e-banking systems.
• Analyze usage reports and customer feedback to improve service delivery and promote adoption of digital channels.
• Prepare periodic reports on e-banking performance, incidents, and project progress.
• Train and support branch staff and customer service teams on e-banking services and updates.
• Participate in digital innovation initiatives and propose solutions that increase digital transaction volumes.
• Additional Responsibilities as requested by the Line Manager

1. EDUCATION/TRAINING

• Bachelor’s degree in Information Technology, Computer Science, Banking & Finance, or a related field.
• Trainings on project Management , ITIL & Digital Financial Services
• Certifications in Digital / Electronic Banking will be added advantage

2. EXPERIENCE

• 5 experience in the field of Information Technology & 2 of which on Digital Banking platforms
• Hands on experience on implementation, Maintenance and support of Digital Banking platforms (internet/mobile banking, Agency Banking, cards, ATMs, etc.).
• Experience in managing e-banking platforms (Project management skills and ability to manage cross-functional teams
  

  3. SKILLS

• Solid knowledge and on digital banking technologies and trends.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Attention to detail with the ability to handle multiple priorities.
• Knowledge of banking regulations related to e-banking and data privacy.
• Customer-concentric mindset and proactive approach to improving digital services.
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Flexible and adaptable in regards to learning and understanding new technologies
• Strong written, oral, and interpersonal communication skills.
• Highly self-motivated and directed

Terms of employment: Permanent

Salary & Benefits: Attractive salary with benefit package