SAP Technical Support Officer

Location: Addis Ababa, Ethiopia

Organization: Dashen Bank

Deadline: May 25, 2026

Job Description

Vacancy Number: DB_EX/HO/069/26

Job Summary

The SAP Technical Support Officer is responsible for providing technical support across SAP systems, ensuring stable system operations and effective business process execution. The role involves application configuration, incident resolution, system administration in development (DEV) and quality assurance (QA) environments, and impact analysis for system changes.

Academic and Professional Qualifications

Bachelor’s Degree in Software Engineering, Computer Science, Information System, Information Technology or any other equivalent field.

Experience

Minimum of four (4) years relevant experience

Functional/Technical Competencies

Behavioral Competencies

Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
Continuous Improvement: Commitment to always finding ways to do things better.
Agility: Ability to move quickly and easily.
Responsiveness: Ability to adapt to change and meet new demands quickly.
Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
Empathy: Understand and share the feelings, perspectives and experiences of customers.
Data driven: Consistently utilizing data to drive work and make informed decisions.
Respect: is the glue that holds teams, organizations, customers together.
Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.