Sales Officer

International Clinical Laboratories (ICL) is one of the largest independent clinical diagnostic centers on the African continent. ICL opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.

It is the only laboratory accredited by the USA-based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.

ICL would like to fill the following vacant positions under the Business Development Department by inviting all qualified and competent applicants:

Job Summary:

The Sales Representative Officer will be base in Head Office, Addis Ababa Bulgaria Branch regions and will primary be responsible for driving revenue growth by generating new business opportunities, acquiring new clients, and actively promoting the laboratory’s services. This includes generating new business ideas, developing and executing sales strategies, identifying and pursuing new clients, conducting sales presentations, participating in promotional activities, and consistently achieving or exceeding revenue targets.

Major Duties and Responsibilities

• Develop and implement sales strategies and business development plans that align with the laboratory’s growth objectives.
• Keeping abreast of new services, projects, developments, and approaches of the company.
• Identify and pursue sales opportunities within the healthcare industry. This includes researching potential clients, attending industry events, making cold calls, and conducting sales presentations to promote laboratory services and solutions.
• Build and maintain strong relationships with clients, including healthcare providers, hospitals, clinics, and other stakeholders. Also serve as the primary point of contact for key clients, addressing their needs, answering inquiries, and providing exceptional customer services.
• Achieve individual and team sales targets. This includes meeting or exceeding revenue goals, tracking sales metrics, and providing regular reports on sales performance.
• Address complaints from clients by working closely with Client Relation section and relevant departments.
• Providing inputs on preparation of promotional materials in addition to distributing them
• Collaborate with internal stakeholders such as laboratory managers, clinicians, and other departments to ensure effective communication and coordination regarding sales activities. This includes collaborating sales campaigns, gathering client feedback, sharing market intelligence, and coordinating with the client relations team to ensure seamless client onboarding.
• Stay up to date with industry trends in the clinical laboratory industry. This includes staying updated on new technologies, competitor activities, and industry regulations to effectively position the laboratory’s services and maintain a competitive edge.
• Work with the Client relation and Customer service departments to assist with situating new & existing clients & and their staffs into the company’s system and maintain smooth communication.
• Drive a high-performance team culture.
• Take ownership of new opportunities, managing the sales funnel efficiently to achieve swift and successful deal closures.

COMPETENCIES REQUIRED TO DO THE JOB

Technical Competencies:

• Knowledge in clinical laboratory science.
• Proven sales, negotiation, and client acquisition skills.
• Adept in communication and persuasion.
• Excellent co-ordination and organization capacity.
• Expert Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) skills
• Problem-solving, conflict management & resolution skills
• Ability to analyze market trends, track sales metrics, and provide actionable insights.

Behavioral Competencies:

• The ability to work autonomously and hold themselves accountable.
• Advanced communication and interpersonal skills.
• Ability to work under pressure and meet set deadlines.
• Conflict management and resolution
• Ability to work with diverse cultures.
• Maintain high a level of honesty and integrity.
• Results-driven mindset with strong focus on meeting and exceeding targets.
• Proactive networking and relationship-building skills.

EDUCATION & QUALIFICATIONS

• Bachelors in Sales & Marketing, Business Administration or related fields or a degree in Laboratory science or other degrees in the medical field.
• 1-3 experience in similar role.
• Expert Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) skills
• Fluent oral and written English