Quality Improvement and Knowledge Management Specialist (QIKMS)

Introduction

Oromia Development Association/ODA/ has been implementing One year sustaining Integrated Community HIV Responsive in Oromia/SICHRO/ ODA-SICHRO Project. The project requires recruiting key personnel to support implementation, in Lagatafo, Muka Turi/Wochale, Arsi Robe, Dhera, Sululta, Mojo, Sebeta Hawas sites,Bishoftu which aimed to serve families living with HIV who are newly diagnosed, at high risk of default or do not achieve viral suppression and health wellbeing, the program has a plan to mitigate HIV vulnerable community groups access to need based services through comprehensive case management model.

Therefore, ODA invites committed, experienced and competent applicants for the following three  job positions to recruit key personnel

Quality Improvement and Knowledge Management  Specialist /QIKMS/

1. Number  of position : 1( One)
2. Duty Station: Bishoftu town,  Project Coordination Office
3. Reports To: Project Coordinator

Duties and responsibilities

The Quality Improvement (QI) and Knowledge Management (KM) Specialist will lead CQI activities across supported Aanaa (District) and health facilities, strengthen QI capacity, coordinate QI projects, document and share best practices, and support data quality and use. The Specialist will work closely with the M&E team to promote evidence-based decision-making and improve the quality and effectiveness of HIV services.

Key Responsibilities

A. Quality Improvement and Knowledge Management Specialist

• Identify and prioritize performance gaps in the HIV clinical cascade using routine data, dashboards, RDQA findings, and monitoring results.
• Conduct root cause analysis, process mapping, and other QI assessments with facility and community teams.
• Assess QI capacity and develop tailored capacity-building plans for government QI committees and project staff.
• Provide training, mentorship, and on-site coaching on CQI, the Model for Improvement, PDSA cycles, and QI tools.
• Support QI committees to strengthen governance, meeting routines, documentation, and reporting systems.
• Lead the design and implementation of 12 QI Mini-Projects across priority SNUs, including development of QI charters, indicators, baselines, and implementation plans.
• Provide regular technical follow-up, monitor QI project performance, and support teams to test, adapt, and scale effective interventions.
• Lead end-line assessments and document results, lessons learned, and successful interventions through standardized Change Packages.
• Maintain a centralized repository of QI documentation, tools, results, and lessons learned.
• Organize quarterly learning sessions and knowledge-sharing forums to disseminate QI results and best practices.
• Develop knowledge products, including technical briefs, abstracts, manuscripts, success stories, and case studies.
• Represent the project in relevant technical working groups, conferences, and learning forums.

B. Data Quality Assurance and M&E Support

• Collaborate with the M&E Specialist to plan and conduct quarterly RDQAs at SNU and health facility levels.
• Verify digital data against source documents and support corrective actions to improve data accuracy, completeness, and consistency.
• Provide technical support to M&E, CEF, and SSW teams on digital data collection platforms, including CommCare and SurveyCTO.
• Strengthen data collection tools through appropriate validation rules, skip patterns, required fields, and range checks.
• Participate in quarterly JISS visits using electronic checklists and provide on-site technical support and mentoring.
• Identify data quality gaps and support facilities to develop and implement corrective action plans.
• Ensure QI, RDQA, and routine monitoring findings are incorporated into monthly technical reviews and quarterly stakeholder meetings.
• Support the use of data and learning to inform adaptive management and evidence-based decision-making.
• Perform other M&E and data quality tasks as assigned by the Project Coordinator or M&E Specialist.

Qualifications and Experience

• Master’s degree in Health Care Quality, Public Health, Epidemiology, Health Informatics, Statistics, or a related field.
• Minimum  of 7–8 years of relevant experience in QI, MEL, and/or Knowledge Management, preferably in large-scale HIV/AIDS programs in Ethiopia.
• Demonstrated experience designing and implementing CQI/PDSA projects and applying QI tools such as root cause analysis, process mapping, and fishbone analysis.
• Experience training and mentoring government health facility QI committees and partner staff.
• Experience conducting RDQAs, strengthening data quality systems, and using data for adaptive management.
• Proven experience developing knowledge products, including technical briefs, abstracts, manuscripts, and success stories.
• Experience with digital data collection and visualization platforms, including CommCare, Survey CTO, DHIS2, and Power BI.
• Experience with USG-funded programs (PEPFAR, USAID, CDC) and familiarity with relevant reporting requirements and indicators is highly desirable.

Skills and Competencies

• Excellent training, mentoring, facilitation, and capacity-building skills.
• Strong documentation, knowledge management, and data-use skills.
• Ability to work effectively with government, community, and project stakeholders in a multidisciplinary environment.