Quality Assurance and Training coordinator – Hawassa

Department/Program: AYSRH

Reports to: Manager, AYSRH

Dotted line reports: Lead, Quality and Training Program

Based on: Hawassa

Duration of contract: Indefinite based on performance and availability of funds

Remuneration: As per organization pay scale plus other PSI Ethiopia staff benefits.

Who we are

Population Services International (PSI) is a global health nonprofit organization that works to ensure quality, affordable care reaches those who need it most. We deliver transformative programming that engages consumers, shapes markets, and strengthens health systems through integrated program design to address longstanding health burdens, emerging threats, and social determinants of health. To achieve this aim, PSI partners with governments, the private sector, and local organizations across 30+ countries to co-design solutions that put people at the center of care.

Join us!

There are thousands of “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds – from the medical industry to the music business – all with unique skills we bring to the job.

PSI/Ethiopia wants reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door. We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes. We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities. We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage.

We are looking for: an innovative Quality Assurance and training Coordinator with strong communication, partnership and facilitation skill for Smart Start and IUCD Scale-up Program to oversee the day-to-day operation of the program which is a scale-up and institutionalization program that involves geographic expansion as well as system influence to embed the innovation (Smart Start) as part of the Ethiopian Public Health System.

Under the supervision of the SRH Manager, the Quality Assurance and training Coordinator will be primarily responsible for, overall coordination of regional Quality Assurance and Training activities to ensure efficient delivery of FP/SRH quality services.

Sounds like you? Read on!

Your contribution: Key Roles and Responsibilities

Under the supervision of SRH Manager. More specifically, you will:

• Lead the Smart Start and IUCD scale up initiatives across implementation regions.
• Lead in the overall coordination of regional QA and training activities to ensure efficient delivery of FP/SRH quality services and achievement of PSI Ethiopia’s mission
• Implement the quality of care and training of PSI/E’s Smart Start and IUCD Scale-up Program jointly with the regional and district level health bureaus.
• Supporting regional and district health offices in setting up a system to ensure client-provider safety at service delivery points
• Work with the Quality Assurance manager cascade the QA/QI tools, SOPs, assets, and tracking systems at the regional and district level.
• Ensure best quality of FP clinical care by regular monitoring and competency assessment of service providers with support from Quality-of-care Manager
• Support Quality of care evaluation/audit activities at the regional and district level jointly with the health providers.
• Ensure action plans related to internal/external QoC evaluations/audits and supportive supervision findings are timely completed
• Ensure equitable and quality service delivery on adolescent’s access to modern contraception per the designed SMART START tools; in compliance with MOH rules and regulations and national guidelines and work closely with government stakeholders to create quality agreements, ensure quality standards are met, and resolve issues related to quality service delivered promptly and effectively.
• Develop and ensure timely execution of the quality-of-care evaluation/audit Plan, coordinate regulatory inspections, and report significant SMART START design fidelity issues and standard clinical quality deficiencies to responsible bodies.
• Prepare quality assurance operational plan and report periodically the implemented activities to quality assurance manager
• Generate insight into the experience of married adolescent girls to track whether they are getting quality service or not.
• Support standardization of approaches married adolescent girls tailored clinical service delivery particularly national-level manuals/guides and site visit program checklists.
• Ensure on-time report for the AEs happened in the Smart Start and IUCD Scale-up Program operating sites as per the PSIE guideline.
• Build up strong relations with the Regional Health Bureau and non-governmental agencies to promote quality of care and partnership at the local level and provide technical support at regional levels including TWGs
• In close consultation with the regional health bureaus and with a reference to different training materials and standards; the training road map within Smart Start and IUCD Scale-up Program, develop a training plan and contribute to train HEWs and WDAs over five years. The regional allocation of the trainees will be defined in close consultation with MOH and the RHBs.
• Follow and support the Master TOT trainees at the respective regions so that they will effectively cascade the training to the HEWs as well as the Design and deliver the Master TOT so that the training will be cascaded effectively and efficiently.
• Document and communicate the data base of the trainees to the RHB andA PSI/E central team so that it will be used to closely track the costing of trainings so that the data will be regularly analyzed to work towards cost optimization.
• Support the RHB to design and run a functional dashboard to document and track the data on trained HEWs and WDAs on Smart Start and IUCD Scale-up Program.
• Ensure the quality of the trainings delivered at different levels in the region by fostering regular program quality audit in close collaboration with the RHB staff at different level.
• Support and strengthen the relevant region specific TWGs that will support the revision and enrichment of the training materials and assess quality of smart start training provide technical assistance
• Ensure that the PHCUs and woreda health offices own and integrate smart start training into their plan.

What are we looking for? The basics

• At least four (4) years with a Masters or Six (6) years of experience with a first degree in Medicine, public health, Midwifery, and Nursing.
• Experience in existing Health Extension program and PHCU in Ethiopia a plus
• Ample experience in in improving and enhancing quality of FP service in general and adolescent friendly FP program in particular
• Knowledge of tools, concepts, and methodologies of QA in clinical service delivery
• Experience facilitating trainings
• Trained on the CFP
• Able to work within a very innovative and dynamic type of program.
• Have a problem-solving mentality.
• Computer application skills.
• Experience in partnership management
• Excellent written and verbal communication skills in English and other local languages.
• Good time management and organizational skills.
• Excellent interpersonal skills and good team spirit.
• Willingness to travel up to 40% time away from regional office.
• Ability to follow deadlines, accuracy, and attention to detail.
• Ability to deliver in time under stressful situation without compromising quality.

What would get us excited?

• Proven experience working in AYSRH quality care programs.
• Experience in existing Health Extension program and PHCU in Ethiopia a plus
• Ample experience in improving and enhancing the quality of AYSRH service
• Experience facilitating training
• Able to work within a very innovative and dynamic type of program.
• Have a problem-solving mentality.
• Good time management and organizational skills.

Excellent interpersonal skills and good team spirit.