Quality Assurance and Training coordinator – Dessie

• Department/Program: SRH
• Location: Dessie, Ethiopia (with frequent field visits to health facilities)
• Reports to: Lead, Area Manager
• Dotted line reports: Lead, Quality Assurance and Training
• Required number: 1
• Duration of contract: Indefinite based on performance and availability of funds.
• Remuneration: As per organization pay scale plus other PSI/Ethiopia staff benefits

Who we are?

We’re Population Services International (PSI), the world’s leading non‐profit social marketing organization. We work to make it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services that range from mosquito nets to contraceptives to HIV testing. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 65 countries.

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds – from the medical industry to the music business – all with unique skills we bring to the job.

PSI/Ethiopia wants to reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door. We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes. We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities. We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage.

PSI Ethiopia is embarking on a new innovative project in Ethiopia called Delivering Innovations in Self-Care. This project will support the FMOH to introduce DMPA-SC for self-injection as a part of the method mix in Ethiopia. PSI Ethiopia’s support to the MOH for the simultaneous introduction and rollout of DMPA-SC PA and SI will build on the lessons learned, best practices, and materials already developed through PSI’s global flagship program, DISC, Discovering Innovations in Self-Care. At the user level, a communications ecosystem will be created to support women across their self-injection journey. At the community level, word of mouth and support structures will be created through experienced users and communities. At the provider level, a focus on mindset shifts will improve the support providers give women for self-care.

Join us!

We are looking for a coordinator, Quality Assurance and Training who will be responsible for supporting the Dessie area lead, with the implementation and operations of self-care interventions such as DMPA-SC SI within the DISC framework and aligned with the FMOH’s introduction and scale-up plan. This individual will support cross-functional teams, partnerships with key stakeholders and provide programmatic and administrative support.

Sounds like you? Read on!

Job Summary

The Quality and Training Coordinator plays a key role in supporting the implementation of the Delivering Innovation in Self-Care (DISC) project, with a primary focus on high-quality rollout of DMPA-SC (including self-injection) in public health facilities across Ethiopia. The QA Training Coordinator will support capacity building, quality assurance, coaching and mentoring, stock monitoring, and data-driven performance improvement.

This position requires close collaboration with Local Implementing Partners (LIPs), Regional Health Bureaus (RHBs), zonal and woreda health authorities, public health facility leadership, EPSS hubs, and other key stakeholders to ensure smooth and coordinated implementation. The role involves frequent field travel to assess service quality, conduct supportive supervision, strengthen reporting and data quality, and ensure continuous improvement in FP/SRH service delivery.

While the principal responsibility is to support DISC project activities, the position may also provide technical support to other SRH/MNCH programs, such as IUCD scale-up, FP counseling quality improvement, and provider capacity building across assigned intervention areas.

Key Responsibilities

Capacity Building and Training

• Facilitate and coordinate high-quality training sessions for public healthcare providers on DMPA-SC service delivery, self-injection counseling, and client-centered FP/SRH approaches.
• Lead or co-facilitate provider trainings on broader SRH/MNCH topics as assigned particularly on family planning (e.g., IUCD insertion/removal, counseling quality, self-care approaches).
• Conduct post-training follow-up, including onsite mentoring and competency assessment.
• Support integration of self-care approaches (including SI) into routine FP services at health facilities.
• Ensure training materials, SOPs, and job aids are available and used correctly at facility level.

Supportive Supervision, Quality Assurance, and Mentorship

• Conduct regular site-level supportive supervision visits to assess quality of SRH/MNCH services, focusing on DMPA-SC and self-injection counseling.
• Apply standardized quality assessment tools to identify service delivery gaps and develop actionable improvement plans.
• Provide onsite coaching and mentoring to strengthen provider performance, clinical confidence, and respectful, client-centered counseling.
• Ensure that eligibility screening, SI instruction, follow-up counseling, and documentation procedures are correctly followed.
• Work with facility leadership, woreda/zonal health offices, and RHBs to institutionalize quality improvement practices.

Facility-Level Reporting, Data Quality, and Monitoring

• Collect, verify, and validate service delivery and training data from supported facilities, in collaboration with the MEL team.
• Conduct routine data quality assessments (DQAs) to strengthen reporting on DMPA-SC and SI.
• Monitor service uptake, continuation, new users, and provider performance indicators at facility level.
• Support facility and woreda teams to use data for decision-making and targeted quality improvement.
• Ensure timely reporting of adverse events in line with national and PSI protocols.

Commodity and Stock Monitoring

• Monitor DMPA-SC stock levels at facility level and work with facility storekeepers, woreda/zonal supply focal persons, and EPSS hubs to prevent stockouts or expiries.
• Support facilities to use LMIS tools correctly and improve stock reporting accuracy.
• Facilitate redistribution, emergency requests, and coordination with EPSS to maintain consistent availability of DMPA-SC and related supplies.
• Provide feedback to regional and central teams on stock gaps, patterns, and supply chain challenges.

Coordination, Partnership, and Representation

• Serve as PSI’s focal point for quality and training TWGs in DISC-supported facilities in assigned location and other assigned regions.
• Coordinate closely with RHBs, zonal/woreda health offices, facility leadership, FGAE, LIPs, and other partners to ensure alignment with national guidelines and local priorities.
• Participate in joint supportive supervision visits, review meetings, and technical working groups when relevant.
• Strengthen collaborative relationships with government counterparts to support scale-up of DMPA-SC and other SRH interventions.
• Communicate program updates, challenges, and recommendations to local authorities and partners.

Documentation and Learning

• Document lessons learned, success stories, promising practices, and challenges related to training, quality improvement, SBC/Demand generation, and DMPA-SC service delivery.
• Contribute to routine program reports, donor updates, and internal learning products.
• Support knowledge-sharing across PSI Ethiopia teams and partner organizations.

Cross-Program RMNCH Support and Flexibility

• While the primary focus of this role is DMPA-SC and self-injection programming, the recruit will also provide technical and programmatic support to other RMNCH, FP/SRH, and MNCH interventions as needed.
• Support may include participation in trainings, supportive supervision, mentoring, quality improvement activities, documentation, or short-term assignments across RMNCH programs.
• The recruit is expected to work collaboratively across teams to ensure continuity, quality, and integration of RMNCH services.
• The level and nature of engagement in other RMNCH initiatives will be guided by organizational priorities, program needs, and emerging public health demands, in coordination with the supervisor.

Qualifications and Experience:

• Bachelor’s Degree or higher in Nursing, Public Health, Midwifery, or related field.
• At least 4 years of experience with a master’s or 6 years of experience with a first degree in family planning/reproductive health programs, preferably in quality improvement and training roles.
• Strong facilitation, coaching, and mentoring skills.
• Familiarity with self-care, Client-centered Counselling, and task-sharing in FP service delivery is a plus.
• Excellent written and verbal communication skills in English and local languages.

Competencies:

• Client-centered and rights-based approach to service delivery.
• Field-oriented with willingness to travel frequently to public health facilities (health posts, health centers and hospitals) centers in assigned geography.
• Ability to work collaboratively with government counterparts and facility-based staff.
• Strong problem-solving and analytical skills.
• High level of integrity and professionalism.

What would get us excited:

• Experience supporting the rollout of new health interventions or FP methods.
• Experience with Social Behavior Change interventions.
• Experience working on youth or adolescent-friendly reproductive health programs.
• Understanding of quality assurance tools and monitoring systems in health programming.
• Experience in facilitating trainings and/or supporting training logistics.
• Familiarity with Ethiopian MOH systems and administrative procedures.