Public Information Assistant (Tour Guide), Multiple positions

UNOPS ETMCO is recruiting for this position: Public Information Assistant (Tour Guide) based in Addis Ababa, Ethiopia for the United Nations Economic Commission for Africa (UNECA).


Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply.   These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

UNOPS and the ECA have partnered together to deliver on a project that will put in place the critical business systems and services to enable the Economic Commission for Africa (ECA) to go beyond its current regular operations and effectively deliver on its Business Plan mandate of becoming Africa’s premier think tank. Five specific outcomes are foreseen, which are the results of the implementation plans of four corporate strategies introduced for communications, publications, knowledge management and ICT for Development. When attained, the outcomes will result in a sustainable increase in the visibility and impact of the organization’s work in the areas of policy research and knowledge delivery. This recruitment initiative is carried out by UNOPS in support of ECA’s Information Ans Communication Technology Support Section (ICTSS) strategic intent.  It is with this objective that UNOPS advertises these opportunities in partnership with ECA. This recruitment initiative is carried out by UNOPS in support of PCKMD for the PCMS.  It is with this objective that UNOPS advertises these opportunities in partnership with UNECA.

Within delegated authority, the Public Information Assistant (Tour Guide) will be responsible for the following duties:

• Conduct one-hour lecture tours, four to five times a day, on the history of Africa Hall and work of the United Nations.
• Participate in daily briefings as well as special briefings on different topics such as peacekeeping, disarmament and human rights. Study and research UN materials in English, in order to stay abreast of current activities of the UN system.
• Tailor language and information to different audiences (e.g. children, students, senior citizens, VIPs, UN Mission staff and media representatives) and respond to politically sensitive questions in an accurate and effective manner.
• Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization in an enjoyable and educational manner.
• Communicate and handle effectively stressful client-service situations by showing emotional intelligence and solid client orientation skills.
• Develop positive work relationship with peers, tour coordinators and supervisors based on mutual trust and respect.
• Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) Assist the Tour Coordinator in dispatching groups of visitors, and, while on duty on the tour route: b) Monitor the closure of visited places (whenever required) and liaise with tour coordinators, cashiers and UN Security, and c) Help out with crowd control issues and any visitors’ needs requiring escorting or wheelchair assistance

Work implies frequent interaction with the following:

General public and UN staff and delegates; Tour Coordinators; Meeting Services Officers/Assistants, UN Security staff.

Results Expected:  

Successfully complete a two-week training about the history Africa Hall, the ECA and work of the United Nations and its Main Organs and their current activities in the field.  Present UN-related information in a clear, accurate and professional manner in order to promote a better understanding of the history of Africa Hall and work of the Organization and offer visitors an enjoyable and educational experience while ensuring consistently good customer service.

Education:

•  High School Completion or equivalent is required.
•  A  Bachelor’s Degree in communications, journalism, public relations, social sciences, international relations, or a related fields is an asset.

Experience:

• A minimum of five (5) years relevant experience in the field of communications and public information, or a related field is required.
• Experience as tour-guide in an international setting would be an asset.

Language:

• Fluency in written, reading and spoken English and French is required.
• Knowledge of another UN official language, such as Arabic, Spanish, Chinese, or Russian, is desirable.