Principal System Administration Officer

Location: Addis Ababa, Ethiopia

Organization: Dashen Bank

Deadline: November 19, 2026

Job Description

Vacancy Number: DB_EX/HO/052/26

Job Summary

Principal System Administration Officer is responsible to ensure the well functioning and maintenance of computer systems of the Bank. In addition he/she is responsible for installing, maintaining, configuring and upgrading of Operating System, IT equipment and Support systems.

Academic and Professional Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Computer Engineering or any other equivalent field.
Professional certification in MCSA (Microsoft Certified Systems Administrator) or A+ is an added advantage.

Experience

Minimum of six (6) years relevant experience

Functional/Technical Competencies

System administration: Installation, configuration, and maintenance of workstations, Laptops, Printers, Scanners, Endpoint Security Systems, enterprise software’s, Operating Systems, routers, switches and other network devices.
Payment terminal (devices) and card personalization machine management: Configure, monitor and managing Recycler ATM, ATMs, POSs, ITMs Instant Card machines, card printers and responding to helpdesk tickets and troubleshooting technical issues, diagnosing hardware and software, provide support either remote or onsite.
Production job stream monitoring and control: Expertise in scheduling and troubleshooting automated production processes across systems.

Behavioral Competencies

Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement.
Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank’s platform, culture, CSR initiatives, training programs, and, most importantly, the organization’s mission, vision, and values.
Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
Continuous Improvement: Commitment to always finding ways to do things better.
Agility: Ability to move quickly and easily.
Responsiveness: Ability to adapt to change and meet new demands quickly.
Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
Empathy: Understand and share the feelings, perspectives and experiences of customers.
Data driven: Consistently utilizing data to drive work and make informed decisions.
Respect: is the glue that holds teams, organizations, customers together.
Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.