Premises Maintenance Supervisor

What we do

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people – helping those who need it most, regardless of who they are and what side of the front line they are on.

We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.

Purpose

The Premises Maintenance Supervisor ensures proper maintenance of ICRC premises and equipment and supervises the maintenance team.

Relationships

• Internally, interacts with other ICRC employees and/or the users of ICRC premises.
• Externally, interacts with suppliers and service providers

Accountabilities & functional responsibilities

Premises Maintenance supervision

• Coordinates maintenance activities, i.e., organizes schedules, plans, and assigns work activities to the Technicians according to priorities, and performs himself/herself part of these activities themselves
• Evaluates, determines, and controls material, equipment, and supplies to be used by Technicians; prepares bills of quantities or work specifications when needed
• Plans and conducts regular visits to ICRC premises in all sites including the sub delegations and offices ; proactively evaluates premises fixtures and systems, determines the cause of malfunctioning, and proposes, organizes, and performs preventive maintenance when applicable
• Deals with external service providers and suppliers were relevant; Coordinates and inspects outsourced maintenance and renovation work
• Participates in the selection of new premises (offices, residences, warehouses), in inspection and confirmation of the functionality of utilities, ESAP concerns and structure as per ICRC standard
• Proposes revision of maintenance work and/or procedures

Security Management

• Ensures a safe and secure environment around all the premises
• Ensures that ICRC standard safety policies, guidelines, and standards are followed by Technicians
• In coordination with the Field Team Coordinator, ensures that passive security measures are in place and proposes corrective actions when necessary
• Records and investigates premises-related accidents and prepares relevant reports
• Ensures the proper installation and functionality of security equipment in all premises (i.e., razor wire, fire extinguishers, smoke detectors, gas detectors, signs, fire blanket, 3M film, etc.)
• Lead the implementation of ESAP projects across all compounds to ensure compliance with ICRC standards.
• Serve as the primary focal person for ESAP projects within the ET delegation, coordinating with the sub-delegation technician to ensure all work aligns with ESAP standards, and prepare comprehensive reports for submission to the LON team.

Team supervision

• Participates in the selection and recruitment of Technicians part of the Maintenance team
• Plans, supervises, and follows up on the Technicians’ performance and ensures that the quality of maintenance service delivery complies with ICRC policies and standards
• Supervises, coaches, and guides the Maintenance team and prioritizes and assigns tasks on a day-to-day basis
• Ensures that the maintenance team is adequately trained and motivated; conducts regular on-the-job training on maintenance and repair standard procedures
• Oversee vacation plans and schedules the utilization of annual leave by Maintenance team members; ensures timely assignment of replacements
• Participates in conflict management
• Participates in updating Job Descriptions and conducting performance reviews for Maintenance team members
• Hire daily workers when necessary
• Develops and maintains a pleasant working atmosphere and a conducive working environment within the team and with other colleagues
• Participates in internal meetings
• Ensures effective information flow within the unit.

Premises Maintenance request management

• Acts as a focal point for maintenance requests, offering statistical overviews and technical analysis when requested
• Monitors’ maintenance requests progress and ensures efficient accomplishment of the tasks; provides timely feedback to the requesters

Premises Management (in coordination with the Premises Manager)

• Monitors and controls expenses and service costs related to maintenance.
• Participates in tenders and selection of contractors for maintenance and renovation work on the premises
• In liaison with concerned Logistics units initiate and supervise ordering and purchase of necessary material, supplies, and maintenance-related stock.
• In coordination with Technicians, keeps record of the tools and replaces damaged items; makes sure the tools inventory list is always up to date.

Administration- Finance

• Knows, applies, and complies with all the administrative and finance procedures linked to work (financial and HR, such as appraisals, budget follow-up for the country ESAP budget and its effective use, etc.)
• In coordination with concerned Logistic units and Technicians, establishes a list of suppliers for maintenance and repair related services and items, and ensures quality and standard, including the quality control of the maintenance material.
• Manages Premises Service database; tracks work orders and records of maintenance, history of equipment and spare parts electronically, registers all requests formulated verbally
• Prepares Supply Requests for the purchase of maintenance-related items when needed
• Keeps files up to date at all times

Reporting

• Ensures timely reporting of activities to the Premises Manager on a daily, weekly, and monthly basis
• Ensures timely report of ESAP activities to regional ESAP (Electric Safety project) managers and to line manager on quarterly basis.
• Maintains records, prepares or provides contributions to reports and statistics, and drafts premises and maintenance-related correspondence
• Analyses past and current data and makes recommendations for improvement of the quality of maintenance service

PEOPLE MANAGEMENT RESPONSIBILITIES

• Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision
• Makes sure that deadlines for the PMD cycle are met
• Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members
• Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information
• Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed
• Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year
• Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities

Certifications / Education and Professional experience required

• University degree in Engineering, advanced technical certification, or an equivalent qualification.
• Good command of English, both written and spoken.
• Computer literate, with excellent knowledge of Microsoft Office applications and Power BI.
• 4 – 6 years of experience in a similar field of activity, including a minimum of 1 year of people management experience.

Additional information

• Type of role: National / Resident (Opened to Ethiopian Nationals ONLY)
• Working rate: 100%
• Location: Addis Ababa
• Job level: B2
• Length of assignment: 1 year Fixed term contract with possibility of extension
• Hardship : H1
• Application deadline: 30/5/2025

Our values

• At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.