Operation Coordinator

Department/Program: HR & Admin

Reports to: Admin & Security Manager

Based in: Addis Ababa

Duration of contract: Indefinite based on performance and availability of funds

Remuneration: As per organization pay scale plus other PSI Ethiopia staff benefits.

Application Deadline: November 17, 2025

Who are we

We’re Population Services International (PSI), the world’s leading non‐profit social marketing organization. We work to make it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services that range from mosquito nets to contraceptives to HIV testing. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 65 countries.

Join us!

There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds – from the medical industry to the music business – all with unique skills we bring to the job.

PSI/Ethiopia wants reimagine healthcare, put the consumer at the center, and whenever possible, bring quality care to the front door. We achieve health impact in Ethiopia by working with both government and private partners and harvesting technology innovation to bring quality care closer to communities, schools, and homes. We empower consumers by including them in the design of healthcare solutions, offering them more healthcare choices, and helping them to have a voice in influencing national priorities. We work with all market actors in the health system to understand their needs, designing and delivering solutions so that market systems can sustainably serve consumers for the long term, helping to support the Government of Ethiopia in achieving Universal Health Coverage.

We are looking for: The operations Coordinator ensures the smooth, efficient, and compliant functioning of the organization’s administrative, logistical, and operational systems. The role provides key support to program implementation by managing office administration, travel, events, and petty cash management, while serving as a liaison between program teams, support functions, and external service providers. This position contributes to the organization’s overall effectiveness and mission delivery.

Sounds like you? Read on!

Key Roles and Responsibilities

1. Administrative & Office Management

• Oversee day-to-day office operations and front desk activities.
• Manage correspondence, calls, appointments, and visitor reception.
• Monitor the use of official stamps, ensuring they are only applied alongside authorized signatures.
• Maintain a clean, organized office and ensure adequate supplies and equipment functionality.
• Track utility and service payments (rent, electricity, water, internet, courier, etc.) and keep records for audit.
• Manage inventory, office assets, and a mini store with accurate documentation.

2. Travel & Event Coordination

• Arrange domestic and international travel, including flight bookings, visas, accommodations, and transport.
• Maintain travel databases and ensure compliance with travel policies.
• Coordinate workshops, trainings, meetings, and field visits, including logistics, venue setup, catering, and branding materials.
• Manage visitor logistics—accommodation, transport, business meals, and protocols.

3. Financial & Cash Management

• Handle petty cash operations, payments, and reimbursements.
• Support budget tracking and ensure funds are used efficiently and in line with approved plans.

• At least four (4) years with master’s degree or six (6) years of experience with first degree in relevant disciplines and roles of administrative and logistics.
• Demonstrated experience in administration, and in performing a variety of tasks at short notice within deadlines.
• Strong analytical, problem-solving, and decision-making skills.
• Professional experience with INGOs/NGOs and/or international experience is a plus; interest in humanitarian field is preferred.