Monitoring and Evaluation Officer (M&E Officer)

General Description of Role

The Monitoring and Evaluation Officer (M&E Officer) is responsible for the entry, analysis, and reporting of confidential clinical data. The M&E Officer will implement and maintain electronic data collection systems, monitor the integrity of collected data, and provide oversight for the data collection process generally; contribute to reports for a variety of audiences, including the Country Director, the International Services and Evaluation & Research Departments from Headquarters; as well as report on client progress to lead clinicians and other clinical staff. The M&E Officer will report to the Zonal Manager while also working closely with the Evaluation & Research Department based at HQ. 

 Main Responsibilities

• Data Management: 

Enter, clean, and maintain electronic records of clinical activities and client assessment data. Process completed assessment forms (submitted by clinical and counseling staff); enter the data into a database/datasets; verify that data are correctly entered; detect and resolve data integrity issues. Create documentation of computer file folders and location of database/dataset files. Store original/master and analysis files in separate computer folders. Name and organize data files and folders according to the documented convention.  Back-up data storage files regularly. Safeguard the confidentiality of client data. Ensure the secure storage of electronic client data, as well as paper forms while in possession.

•  Data Analysis:

Analyze and interpret results using SPSS, Microsoft Excel, or other software, for reporting and other analyses. Calculate frequencies, descriptive statistics, and generate figures/graphs (e.g., bar charts, pie charts). Analyze client outcomes using crosstabs, t-tests, Cohen’s D, and other statistical techniques. Score client measures for aggregate reporting and analysis purposes. Devise and conduct additional analyses as needed to respond to requests to address substantive evaluation or clinical questions.

• Support Collection of Clinical Data:

Maintain original, blank, paper copies of current clinical assessment forms. Ensure that a supply of adequate paper forms is available as needed by clinical and counseling staff. Work with clinical and counseling staff to ensure adequate procedures are in place to securely collect, enter, and store confidential client information, especially as forms are submitted to and returned from the M&E Officer during data entry.

• Monitoring: 

Monitor data and data collection processes to ensure adherence to data collection protocols, especially as it relates to clinical assessment measures. Identify problems with data collection, including patterns of missing data, internal reliability, problematic content of particular questions, and so on. Collaborate with clinical, counseling, research, and administrative staff to identify and resolve data or data systems related issues. Report deleterious or ongoing data-related issues to the Zonal Manager and CVT Evaluation & Research Department. Ensure that no changes are made to the clinical assessment forms without the approval of CVT Research Department.

• Reporting:

Contribute to regular reports concerning clinical assessment data for both internal and external audiences. External audiences include weekly/monthly reports to RRS/UNHCR, quarterly reports to PRM, annual reports to the UN, and any other reports that may be required. Internal audiences include monthly reports to CVT Headquarters International Services staff, requests from CVT Evaluation & Research Department, or local, ad hoc, requests from clinical, counseling, or administrative staff.

• Consultation and Communication:

Consult with CVT staff (i.e., admin, clinical, research) concerning data management, data collection, data analysis, or evaluation topics as requested. Consult and/or collaborate on other reporting efforts involving data as requested. Maintain communications with clinical and counseling staff and CVT Evaluation & Research Department. Participate in clinical/counseling meetings, as possible. Gain familiarity with our work with clients and maintain clear understanding of current program activities. Gather meaningful questions from clinical, counseling, and administrative staff concerning our clients and our program. When possible, conduct analyses and present results from CVT data germane to addressing such questions.

Terms of Employment: Initial contract through August 31, 2023 (60 business days of probationary period) and with a possibility of continuation thereafter depending on the funding availability.

Supervisor: Zonal Manager, Program Evaluator (HQ)

Department: Program

Qualification

• Bachelor’s degree in Psychology or other social science, information management or technology, or other relevant field, with substantial data management and analysis training.
• Fluency in English and Amharic, written and spoken.
• High level of attention to detail.
• Excellent computer skills, including Microsoft Office, particularly Excel.
• Strong administrative skills.
• Excellent written and verbal communication skills.
• Ability to communicate in a highly professional manner with a variety of audiences, including government representatives, donors, refugee community members, and partner agencies’ staff.
• Able to work independently, highly self-motivated and organized.
• Ability to meet deadlines and prioritize workload in light of multiple priorities.
• Able to maintain confidentiality.
• Good team player, able to take direction, and work collaboratively with others.
• Results oriented.
• Flexible and able to adapt to change.
• Ability to respect and promote values of equality, non-discrimination, and human rights for all.
• Ability to maintain neutrality regarding sensitive issues, including those related to ethnicity, religion, political affiliation, gender, and disability.
• Commitment to serving all CVT beneficiaries, regardless of ethnicity, religion, political affiliation, gender, disability, and/or minority status. 

Desired qualifications

• Experience with statistical software, such as SPSS.
• Experience with online surveys, such as SurveyGizmo.
• Fluency in Tigrinya, written and spoken strongly desired.
• Advanced degree or other certifications in social science, computer science, program evaluation, etc.