Monitoring and Evaluation Coordinator – Afar, Ethiopia

Generic responsibilities 

1. Adherence to NRC policies, guidance and procedures
2. Support and contribute to the development and implementation of M&E systems, including M&E SOPs, guidance and tools.
3. Participate in programme design and proposal discussions, including theory of change development, log frame design and budgeting for M&E.
4. Support programme staff in planning for and executing M&E, including, data collection methodology and tools and data management, analysis and use.
5. Support the implementation, dissemination and use of evaluations, assessments and monitoring data in programme development, adjustment or review.
6. Contribute to organisational learning through supporting specific analysis, lessons learned and reports.
7. Capacity building and training of programme staff on M&E technical and conceptual areas.
8. Design and support dissemination of relevant information to beneficiaries, host communities, and relevant partners
9. Supervise and mentor M&E support staff in executing M&E plans.
10. Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC

Specific responsibilities 

1. Take lead in Monitoring and Evaluation of the GFD, Livelihood and Cash and Market programs in AFAR.
2. Implement and contextualize NRC East Africa and Yemen M&E framework and SOPs.
3. Ensure consistency of approach at all levels in the M&E in collaboration with program staff using M&E tools developed
4. Oversee and take lead the systematic and continuous data collection and analysis on the progress of activities over time and monitor results in terms of timeliness, quality and accuracy in line with the logical framework approaches(LFAs), best practice and project management
5. Involve in project development and ensure a very good proposal is designed
6. Support partners and/or consultants in conducting baseline surveys, mid-term review and final evaluation.
7. Designing tools, checklists and schedules for collecting data at the input, output and outcome levels in association with the relevant programme staff and based on the changing needs and requirements of NRC Ethiopia
8. Undertaking data collection directly or in conjunction with programme staff as required
9. Provide capacity building training on Project Cycle Management, data collection and analysis
10. Share learning from M&E process and document case/success stories overall programing share with the wider team
11. Coordinate the operationalization of the NRC Ethiopia CFM system and develop/build upon existing Standard Operating Procedures (SOPs) for CFM within the area office
12. Serve as primary contact for all CFM related issues
13. Communicate and disseminate NRC CFM standards and guidelines within NRC and conduct training, capacity building, and mentoring of all staff involved.
14. Coordinate processing and provision of response, specifically in relation to confidential complaints mechanisms
15. Ensure proper response is generated in a reasonable time
16. Manage data analysis and information presentation related to CFM
17. Produce/oversee production of regular internal (and external) reports on complaint trends, response procedures, and relevant issues
18. Work with HR and protection colleagues to ensure that NRC has in place procedures to ensure a response to sensitive complaints received (Code of Conduct and SEA)
19. Hold training and refresher sessions for CFM and program staff to ensure they have the capacity and skills to deal with complaints at the field level
20. Support program staff in identifying and addressing all complaints and feedback related needs and formalizing feedback loops within programs
21. Further develop existing guidance and frameworks for Country Office procedures, policies, and processes that assist in institutionalizing and supporting CFM in the country
22. Provide support to program managers in reviewing information across projects, to ensure that feedback and complaints are taken into account in program management decisions

Generic professional competencies for this position:

• BA/MA/MSc in Economics, Statistics, Business administration, and other related fields
• At least 5 years of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
• Have profound skill on Analytical and research.
• Excellent computer knowledge with command on MS Excel among other packages of MS Office.
• Experience on working with Data analysis software/programs
• Experience in handling sensitive feedback
• Ability to present data and convey information clearly and concisely and identify trends
• Experience in facilitating the capacity-building efforts of diverse colleagues, including local partner agencies.
• Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods.
• Fluency in English (speaking, reading, writing), other languages is an asset
• Computer skills, including MS Office (Word, Excel, PowerPoint)