MEAL Assistant

Job Summary:

Under the supervision of the MEAL Officer, the MEAL Assistant is responsible for routine monitoring of the project, data collection, quality assurance, implementation of key MEAL tools and establishment of community complaints and feedback mechanisms. The MEAL Assistant will also be responsible for recording and monitoring feedback, ensuring that the feedback mechanisms loop is closed, and that clients are informed of decisions taken.

Accountabilities:

MEAL System Development and Implementation

·       Make sure that MEAL standards and tools are in place and being implemented at the field level while communicating any issues or in efficiencies to the MEAL coordinator/Officer in a timely and proactive manner;

·       Collect data and routinely monitor project implementation;

·       Pilot and support in the contextualization of data collection tools;

·       Undertake regular field visits to assist field staff with data reporting issues;

·       Support in ensuring data quality of routine monitoring and evaluation data;

·       Assist the MEAL Officer to ensure the databases are accurate representations of program performance across program activities;

·       Assist in training staff on monitoring checklists and guidelines to measure the performance and track progresses;

·       Support program field staff in the collection of activity- and output-level monitoring data during activity implementation;

·       Participate in baseline and end line survey studies, as well as any other regular needs assessment to continually provide information and latest developments;

·       Compile and share monthly tabular and narrative updates on the Response Program;

·       Assist with trainings as needed for programs and partner staff on the use of MEAL tools.

Accountability/Feedback mechanisms

·       Work with program teams to set up appropriate and functional community feedback mechanisms;

·       Work with the MEAL Officer and program assistants to collect client feedback through various channels that FHI 360 will install;

·       Assist /ensure complaints and feedback are collected, recorded in a database, reviewed timely, tracked, and shared with MEAL/Program teams for a timely response, while updating the monthly accountability dashboard;

·       Support the documentation and sharing of program results, ensuring sharing of lessons learnt and good practices;

Others

·       Required to adhere to FHI 360’s principles and values;

·       Support to ensure protection and gender sensitivity in all activities of the program;

·       Undertake other additional tasks assigned by the supervisor;

Applied Knowledge & Skills:

• Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
• Must be able to read, write and speak fluent English, fluent in local language as appropriate.
• Basic knowledge of concepts, practices and procedures with project design.
• Strong oral and written communication skills.
• Demonstrated proficiency with Microsoft Office suite software.
• Ability to problem solve and recommend corrective action as needed.
• Strong organizational and attention to detail needed to adhere to project deadlines.
• Effective communications in information shared by ensuring attention is paid to the specific components (i.e., formatting) of the communication, successful delivery and accountability for specific components (i.e., keeping timelines updated).