Manager, Customer Relation Division

Location: Legetafo, Ethiopia

Organization: Bless Agri Food Laboratory Service Plc

Deadline: January 21, 2026

Job Description

BASIC FUNCTIONS:

Under the general supervision of Commercial Department, the Customer Relations Manager is responsible for managing client relationships for agri-food laboratory testing services. The role ensures high customer satisfaction by coordinating sample testing, communicating results, resolving customer issues, and supporting business growth while maintaining compliance with food safety and laboratory accreditation standards

DUTIES AND RESPONSIBILITIES:

Develop and maintain strong relationships with clients in agriculture, food processing, export/import, and regulatory sectors.
Act as the primary point of contact for customer inquiries related to food, feed, soil, water, and agricultural product testing.
Coordinate with laboratory teams to ensure timely testing, reporting, and sample handling.
Explain test scopes, methodologies, turnaround times, and laboratory reports to customers.
Support customers in selecting appropriate tests based on regulatory and quality requirements.
Handle customer complaints, non-conformities, and service issues professionally.
Follow up corrective actions in coordination with quality and technical teams.
Ensure customer feedback is documented and used for service improvement.
Prepare quotations, service agreements, and contracts for laboratory testing services.
Support marketing and business development initiatives for new testing parameters and services.
Identify opportunities for repeat business and long-term service agreements.
Ensure all customer interactions align with ISO/IEC 17025, food safety regulations, and laboratory quality policies.
Support audits by providing customer-related documentation and records.
Promote ethical, transparent, and compliant laboratory services.
Maintain accurate customer records, service requests, and communication logs.
Prepare customer performance and satisfaction reports for management review.
Monitor key performance indicators (KPIs) related to customer service and retention.
Collaborates with otherorgans of the company on matters regarding marketing and otherrelated activities;
Undertakes performance evaluation of the marketing staff;
Prepares and submitsreports periodically and as required on marketing activities of the company; and
Undertakes related functions as required.

About You

Education:	M.A/B.A. in Management , Marketing , other relevant fields in addition Chemistry/Microbiology back ground is a must,

Experience:	6/8 years of experience in marketing, and sales jobs

Required Skills

Customer Relationship Management (CRM)
Basic laboratory testing and equipment handling.

Desired Skills

Customer Relationship Management (CRM)
customer communication and understanding capabilities

How to Apply

Interested applicants fulfilling the above requirement are invited to apply by submitting their application letter, CV and supporting documents through email: jobs@blesslaboratory.com within 7 days mentioning the position in the subject line.

For more information contact us through Telephone No. 0116679905/0116679231.

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