Manager, Credit Service & Portfolio Division

Position: Manager, Credit Service & Portfolio Division

Place of Work: Head Offices, Addis Ababa

About the Organization:

Kebronhill Microfinance Institution S.C. (KHMFI) pioneers accessible financial services, merging vision with action. Licensed by the National Bank of Ethiopia (MFI/071/2024) under Proclamation No. 626/2009, we champion community upliftment by blending profitability with social impact. Committed to regulatory integrity, we welcome Ethiopians, foreign nationals of Ethiopian origin, and organizations to join our journey. With a focus on innovation and inclusivity, KHMFI leads microfinance excellence, empowering individuals for a brighter future. Join our transformative vision and help shape a better tomorrow with us.

Major Duties and Responsibilities:

• Review the process of customer requests for loans and related services.
• Ensure the appropriateness and completeness of presented documents, collateral, or other assets.
• Interview applicants to assess creditworthiness and visit their business to verify information.
• Gather information on the applicant’s credit exposure with other financial institutions.
• Prepare and forward complete customer applications with supporting documents & due diligence reports to the Chief Operation Officer.
• Draft loan contracts for customer & company signature & prepare disbursement instructions for branches.
• Review financial statements, business plans, & other documents to assess feasibility.
• Analyze macro/microeconomic conditions, capital employed, management capacity, & business experience.
• Ensure proposed loans can generate sufficient funds for repayment within the agreed term.
• Verify that collateral value adequately covers the loan in case of default.
• Interpret analysis results and prepare recommendations for loan approval committees.
• Compile credit-related data for reporting and procedure development.
• Recommend policy and procedural improvements based on analysis and studies.
• Conduct regular follow-up on loan repayments, contacting customers regarding irregularities.
• Closely monitor loans showing signs of difficulty, including “sick” or non-performing loans.
• Assess borrower’s business viability through key performance indicators (profitability, activity level, management effectiveness).
• Advise borrowers on improving business performance and facility utilization.
• Prepare and present periodic reports on borrower performance and loan status.
• Issue notices and arrange meetings with delinquent borrowers; recommend remedial actions such as rescheduling, refinancing, or legal measures.
• Collaborate with legal officers to process foreclosure cases, prepare court documents, attend hearings, and seek property attachments when justified.
• Initiate write-off proposals and follow up on recoveries for written-off cases.
• Develop portfolio concentration limits & set portfolio plans based on market & economic conditions.
• Conduct loan pricing studies & prepare provisioning reports in line with NBE directives.
• Maintain & update the customer credit information database & ensure timely reporting from branches.
• Approve and submit credit data to the National Bank of Ethiopia; address branch and customer queries on credit information.
• Generate and submit regular reports on portfolio concentration, non-performing loans, and loan provisioning.
• Review and recommend revisions to the Credit Risk Classification Manual and credit policies.
• Ensure audit recommendations on credit processing and risk factors are implemented.
• Provide credit management information to Risk and Compliance Management Services, explaining significant variations.
• Performs other duties as assigned by immediate supervisor.

Terms of Employment: Permanent

Salary: As per the Institution’s salary scale

Qualifications and Technical Skill Required

• MBA/MA/BA Degree in Management, Finance, Economics, Accounting or related field..
• Demonstrates the ability to work independently with minimal supervision as well as collaboratively in a team environment.
• Proactive, result-oriented, and self-motivated, with a high level of integrity and adherence to ethical standards.
• Well-organized, with strong planning, analytical, and decision-making abilities.
• Builds and maintains positive working relationships with internal and external stakeholders.
• Responds constructively to feedback & works effectively with individuals at all organizational levels.
• Strong presentation and report writing capabilities, with the ability to convey information clearly and persuasively.
• Demonstrated ability to utilize relevant tools and systems effectively.

Experience:

• 5/7 years of relevant experience; 3/4 years of which were in a senior position, specifically within the microfinance industry.
• Knowledge of computer operations and digital trends in the financial industry;
• Proven Knowledge of Credit appraisal and approval processes and procedures and
• Proven Knowledge of screening potential customers and portfolio management.